nursing communication

communication

process by which info is transferred from one to one to another

what are the four modes of communication

verbal, nonverbal, electronic, wrtiten

what are some communication challenges

distractions, personalities language differences, medication effects, lack of information/medication verification, shift change

passive communication

avoids conflicts, says nothing or agrees

assertive communication

ideal for nursing; honest and clear

aggressive communication

verbally/physically abusive

passive agressive communication

passive but subtle or indirectly angry

OARS

open ended question, affirmations, reflective listening, summarizing

what does ISBAR stand for

introduction, situation, background, assessment, recommendation

introduction

say your name, role, ask client their name, dob

situation

state if situation is urgent or not, what are the symptoms and clinical needs

background

diagnosis, comorbidities, other health issues, lab result, meds, allergies

assessment

provide an interpretation of summary of whats going on

recommendation

state a clear request with time frame

motivational interviewing

allows the nurse and client to develop plans to promote the clients using several techniques

oars

open-ended questions, affirmations, refelctive listening, summarizing

isbar

introduction, situation, background, assessment, recommendation