Leadership & Management Principles Flashcards

Flashcards for Leadership & Management Principles course, focusing on team development, goal setting, and conflict resolution.

In Tuckman's model, what characterizes the Norming stage?

Openly discussing roles, establishing norms, and starting to cooperate effectively.

During which stage of team development is conflict most likely to arise?

The Storming stage.

What does the Compromise approach involve in a conflict situation?

Finding a middle ground where both parties give up some of their demands.

What best describes the Avoidance style in conflict resolution?

Ignoring the conflict or withdrawing from the situation.

Which of these is typically included in an organizational vision statement?

Broad inspiration for the future
a compelling purpose for the organization
a long-term guiding direction

Enhancing employee training programs to improve job performance by 20% within the next year is what type of goal?

Organizational goal.

In goal setting, what does the Achievable aspect of SMART criteria refer to?

Ensuring the goal can be completed with the resources available.

Why might a leader choose to use the collaboration style rather than competition in conflict resolution?

Collaboration focuses on satisfying all parties, while competition prioritizes one's own goals. WIN-WIN outcome where all parties feel heard and their interests are addressed.

Which of the following best describes the role of goals within an organizational vision?

Goals create actionable steps that support the vision’s achievement.

example of a specific goal that aligns with the SMART criteria

Increase team productivity by 15% within the next quarter.

In Tuckman’s model, during the “Norming” stage, team members typically do what?

Establish clear roles and responsibilities.

A vision differs from a goal primarily because a vision is what?

Is often broad and inspiring, guiding long-term direction.

Which of the following statements best describes the role of goals within an organization?

Goals provide measurable, specific steps toward fulfilling a vision.

What does the “R” in SMART goals represent?

Relevant.

The “M” in SMART goals stands for what?

Measurable.

Which conflict resolution style involves working together to find a win-win solution?

Collaboration.

A short-term objective like “Increase sales by 10% this quarter” is best described as what?

Organizational goal.

In terms of goal-setting, the “T” in SMART criteria stands for what?

Time-bound OR Timely

Which of the following best describes a vision statement?

A broad, inspiring statement about an organization’s purpose and future direction.

When setting a SMART goal, making it “Realistic” means what?

Ensuring the goal can be completed with available resources.

What is the purpose of setting organizational goals?

To provide a clear, measurable path toward fulfilling the organization’s mission and vision.

How does a vision statement differ from a mission statement?

Outlines the future goals and purpose of the organization, providing long-term inspiration.

What is the importance of a Work Breakdown Structure (WBS) in managing a project?

Breaks down the project into smaller, manageable tasks.

How do values influence both individual and team behavior within an organization?

Act as guiding principles that shape decisions, interactions, and attitudes within the organization.

Why is it essential to assess potential risks at the start of a project, and how can this benefit the project outcome?

Helps the team anticipate and prepare for possible challenges, developing mitigation strategies.

How does establishing a clear agenda benefit team meetings, particularly in managing a project?

Ensures that team meetings are focused and productive by outlining discussion points and setting time limits.

Avoidance

What conflict resolution style involves sidestepping the conflict, postponing it, or withdrawing from the situation. It doesn't aim for a win-win solution; instead, it prevents any resolution from occurring.

Compromise

A conflict resolution style which often means that each party gives up something. It's a "lose-lose" or "partial-win" situation, as neither party fully achieves all their objectives. It's about settling, not necessarily finding a solution that fully satisfies everyone.

Competition

This style is about one party trying to win at the expense of the other. It's a "win-lose" approach where one party asserts their power or position to get their way, and the other party's needs are disregarded.

Specific

What do you want to accomplish? Who needs to be included?
When do you want to do this? Why is this a goal?

Measurable

How can you measure progress and know if you’ve successfully met your goal

Achievable

Do you have the skills required to achieve the goal? If not, can you obtain them? What is the motivation for this goal? Is the amount of effort required on par with what the goal will achieve?

Relevant

Why am I setting this goal now? Is it aligned with overall objectives?

Time-bound

What’s the deadline and is it realistic

To gain agreement
To create engagement
To set collective consciousness
To manifest synergy

4 Reasons to Set Goals Collaboratively

Mission

To provide innovative and sustainable water purification solutions to communities in developing countries through affordable technology and educational programs. (Mission or Vision)

Vision

"To create a world where everyone has access to clean water."

Mission

Present-oriented. It defines the organization's fundamental purpose, what it does, who it serves, and how it achieves its goals right now. It's about the "business of the business.

Mission

Timeframe: Present and near-future.

Mission

It clarifies the organization's purpose, scope of operations, and provides a framework for decision-making. It answers the questions, "What do we do?", "How do we do it?", and "For whom do we do it?"

Vision

It describes where the organization wants to be in the long term, its ultimate aspirations, and the ideal future it aims to create. It paints a picture of success.

Vision

It aims to inspire employees, stakeholders, and customers by outlining a compelling and ambitious future. It answers the question, "Where are we going?

A WBS breaks the project into smaller, manageable tasks, making it easier to assign responsibilities, estimate resources, meet deadlines, and track performance and progress. It helps teams stay organized an ensures that every aspect of the project is covered within the timeline and budget.

What is a Work Breakdown Structure?

Core Values

They act as guiding principles that shape decisions, interactions, and attitudes within the organization. They encourage individuals to align their actions with the organization’s mission, fostering a positive culture and helping teams work harmoniously toward common goals.

Risk Management Plan

Assessing potential risks at the beginning of a project helps the team anticipate and prepare for possible challenges. By proactively identifying risks, the team can develop mitigation strategies, reducing the likelihood of setbacks and enhancing the chances of a successful project outcome.

Team Meeting Agenda

A document outlining the topics to be discussed, objectives of the meeting, and roles of participants. It ensures that meetings are focused, time-efficient, and productive, facilitating better collaboration and communication among team members.

Storming

This stage is the phase of team development where conflicts and
competition may arise as individuals assert their opinions and struggle for status or influence.

It’s often a challenging period as team members navigate disagreements and differences in working styles, but it’s essential for clarifying team roles and establishing group norms.

Active Listening

It is s crucial in conflict resolution because it ensures that all parties feel
heard and understood, which can reduce tension and foster mutual respect. By listening carefully and responding thoughtfully, misunderstandings are minimized, making it easier to reach a collaborative solution

Personal goals

are personal objectives that align with an individual’s role and
responsibilities, such as improving a specific skill.

Organizational goals

broader targets set by the organization as a whole, aimed at advancing the organization’s overall mission and objectives.

direct the team, establish clear objectives for team and members

Forming (Leadership through Team development)

build rapport, mutual understanding between team members, foster trust and create a healthy relationship with them
establish a structure and process
resolve conflicts
understand their personalities by using techniques and personality tests to note their strengths and allow them to collaborate with others in a way that will put their strengths to good use and complement with others’

Storming (Leadership through Team development)

step back and allow team members to take responsibility, team building

Norming (Leadership through Team development)

Encourage group decision-making, provide opportunities to share learning across teams, guide from the side, start focusing on other goals

Performing (Leadership through Team development)

Celebrate team’s achievements, acknowledgments, team evaluations, determine whether to continue to work or not

Adjourning (Leadership through Team development)

Assertiveness, Interviewing and active listening, empathy, facilitation, mediation skills, creative problem solving, accountability

Types of Conflict Resolution Skills (7)

1. Gives you focus

2. Allows you to measure progress

3. Keep you locked in and undistracted

4. Help you overcome procrastination

5. give you motivation

5 Reasons why goal setting is important

a desired result you want to achieve
give direction, boost motivation and self-confidence
always specific and achievable
creating change in the present of nearby future

Goal