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intro to the helping relation, a model of the helping process, self awareness, cultural awareness
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helping
one person collaboratively assisting another in exploring feelings, gaining insight, and making changes
skills
verbal help related to listening + encouraging exploration of personal + emotional concerns
helper
person providing assistance
helping to accomplish the goals the client set for themself
i.e. therapist, coach, case manager, advisor
client
person receiving support
similarities bn helping relation and having a conversation with a friend
experiences are being heard + problems are being addressed
emotional support
safe space
differences bn helping relation and having a conversation with a friend
helping (L) v. friend (R)
unbiased v. biased
education-backed v. personal opinion
diff boundaries
scope of relationship: client v. friend
knowledge of client/friend’s history: helper know what client discloses to them v. friend knows events that occurred intimately
objectivity
purpose of speaking: goals for progress in therapy v. ranting to / being heard in a friendship
reciprocity: helper does NOT receive care back v. friend receives similar treatement
6 common factors across psychotherapies
therapeutic relationship: sense of connection + collaboration bn therapist + client
instillation of hope: “i believe i can be helpful to u to achieve ur goals”, planting a seeds for the client that they can feel / do better
new learning experiences: teaching the client things they might not alr know (i.e. navigating life / relations, that change can happen and is possible, access new skills + acknowledge past-learned ones)
emotional arousal: invitation to feel strong emotions to motivate change
enhancement of master / self-efficacy: build capacity to believe in ur ability to accomplish ur goals, believing u can change + acting on it
opportunities for practice: supporting as client practices in + out of therapy
facilitative aspects of helping
healthy, nondamaging, intimate relationship
sometimes a corrective relational emotional experience
support + relief
insight + understanding self in a new way
deal w existential concerns
teach clients new life skills
making decisions about life direction
offer clients feedback about how they are perceived by others
teaches clients to function on their own
problematic aspects of helping
providing just enough relief to enable someone to stay in maladaptive situations / relationships (i.e. a helper can’t tell a client to get out of an abusive relationship, and can only listen to the client)
creating dependency on helpers
imposing personal / societal values on clients
cost
time
two factors necessary for people to seek help
people must become aware that they’re in pain facing a difficult situation + must perceive their feelings / situation as being problematic
the pain must be greater than the perceived barriers to seeking help
components of being an effective helper
learning + using the helping skills
being self-aware
having a facilitative attitude
process of learning helping skills
unconscious incompetence: u dk that u dk
conscious incompetence: recognized lack of ability
conscious competence: uk what to do + ur talking urself through the process (i.e. talking urself through the steps of tying ur shoes when you first learned how to do so)
unconscious competence: having a feel for what ur doing + what u need to do; second nature, clinical judgement, intuitive nature
factors of striving for self-awareness
willing to introspect + strive for self-awareness
cultural awareness
awareness of biases + expectations
parts of the facilitative attitude
empathy
warmth
genuineness
compassion
nonjudgementalness
process of learning to be a helper
instruction
modeling
practice
feedback
factors that affect personality development
biological + genetic predispositions
environment
early experiences of attachment, family, and culture
existential goals
defenses to cope with anxiety
some degree of control / choice
emotions, cognitions, and behaviors
how people change
corrective emotional + relational experiences (i.e. strong therapeutic relationship)
insight → action
my knowledge abt myself and how i function in the world → can be built through a strong therapeutic alliance → the relationship itself (even before the fancy techniques) can help
variables that contribute to helping process
client contributions
helper contributions
therapeutic relationship
client contributions to the helping process
motivations, involvement, and agency
5 stages of change
precontemplation
contemplation
preparation
action
maintenance
5 stages of change
precontemplation: person doesn’t even think they have a problem; need a helper to raise awareness on problematic behavior
contemplation: person starts to realize issue; helper helps navigate decision-making process
preparation: person devs a plan to make life changes; helper provides encouragement, strategies, and makes challenges feel more manageable
action: active implementation of stragies; relapse will happen as progress is not linear; helper helps w shame / guilt, asks what happened + learns from mistakes
maintenancee: not as much as a heavy lift but maintaining behaviors; helper checks in based on clients needs
sympathy v empathy
sympathy: feelings of pity / sorrow someone else’s misfortune; “poor u”
empathy: genuinely caring, nonjudgmentally accepting, predicting client reactions, communicating your experience to the client in a sensitive + accurate way
parts of a therapeutic relationship
real relationship
working alliance
transference / countertransference
transference
client distortions of the helper based on experiences in previous significant relationships
i.e. client might expect helper to be judgement / shaming bc their parents were that way
countertransference
helper’s distortions of the client based on experiences in previous significant relationship
3 stages of the therapeutic relationship
exploration stage: facilitate clients in talking about their thoughts + feelings related to their concerns
insight stage: foster awareness + facilitate insight into reasons for thoughts, feelings, and behaviors
action stage: focus on changes to facilitate action, including considering which changes to pursue
what makes up self-awareness?
stable characteristic: self-knowledge or self-insight
state of heightened self-focus: sensitivity in the here-and-now
helper characteristics
listening
being nonjudgmental
open to new experiences + people
approachable
friendly
healthy self-oriented motivations for wanting to help
helping environment allows them to work with clients who are striving toward actualization of their potential
it is intellectually challenging to help others
helpers can vicariously experience other ways of living
it can lead to personal growth
giving sense of purpose or meaning in life
unhealthy self-oriented motivations for wanting to help
they’re needy + view helping as a way to develop personal relationships (w the client)
go into helping as a mission to save others
can feel better by comparing self to those who r less fortunate
like the sense of power + authority
seeking achievement, wealth, prominence, fame, prestige, and glory
work trhough unresolved personal issues or change situations they found painful in the past
hot buttons
a topic or issue that is highly charged emotionally/physically/etc.
bracketing
being able to set aside a difference you have with a client to treat them well
cultural dimensions
how ppl interpret u can affect how they + the world treat u
understanding status as a subgroup in these groups (ADDRESSING model groups) can help identify a privileged / marginalized identity
ADDRESSING model
A → age + generational influence
D / D → developmental or other disability
R → religion + spiritual orientation
E → ethnic + racial identity
S → socioeconomic status
S → sexual orientation
I → indigenous heritage
N → national origin
G → gender
intersectionality
the interaction of multiple identities of systemic oppression
acculturative stress
when familial hierarchies are disrupted because children acculturate faster + can use a new language better than their parents
enculturation
retaining norms of one’s indigenous culture