3.1 Life Cycle Management

What is End of Life (EOL)?

When the manufacturer will stop supporting the hardware or software.

What is End of Support (EOS)?

When the manufacturer will stop updating a product.

What are service packs?

Updates all installed at once.

What are monthly updates?

Updates that happen incrementally.

What are emergency out-of-band updates?

Happens due to zero days or security risks.

What are operating system updates?

Update user account with password length/complexity and limitation of account, limit network access, and monitor and secure.

What is firmware?

Software inside the hardware.

What do you upgrade your firmware to?

Non-vulnerable version.

How do you plan for the unexpected with your firmware?

Having a rollback plan and saving the firmware binaries.

What are Trane Comfortlink II thermostats?

Control the temperature of the thermostat from the phone.

What happened to the Trane Comfortlink II?

Vulnerabilities were found, but not patched for a while.

What does decommissioning mean?

Make sure you can sanitize media or destroy the data.

Why can be decommissioning become a legal issue?

Some info must not be destroyed and critical information can’t be in the trash.

What is change management?

Proper way to make changes.

What are service requests?

Usually the responsibility of the help desk.