Pharm Tech Ch 4

attitude

a mental disposition or feeling a technician adopts toward customers, co-workers, or duties at work

channel

a means of communication that can be a written message, spoken words, or body language

communication

the ability to express oneself in such a way that is understood readily and clearly

compassion

a feeling of wanting to help someone who is sick or in trouble

diplomacy

the skill of dealing with others without causing bad feelings

etiquette

an unwritten guideline or rule of behavior

nonverbal communication

communication using messages or signals and no spoken language

perception

the way a person thinks about or understands something

tact

the ability to do or say things without offending or upsetting other people

verbal communication

the sharing of information by individuals through the use of speech