Pharm Tech Ch 4
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10 Terms
attitude
a mental disposition or feeling a technician adopts toward customers, co-workers, or duties at work
channel
a means of communication that can be a written message, spoken words, or body language
communication
the ability to express oneself in such a way that is understood readily and clearly
compassion
a feeling of wanting to help someone who is sick or in trouble
diplomacy
the skill of dealing with others without causing bad feelings
etiquette
an unwritten guideline or rule of behavior
nonverbal communication
communication using messages or signals and no spoken language
perception
the way a person thinks about or understands something
tact
the ability to do or say things without offending or upsetting other people
verbal communication
the sharing of information by individuals through the use of speech
Note 
Flashcards (24)