deca marketing OP

operations

project management

involves planning, scheduling, and monitoring progress of a project to achieve a specific goal

• important to have clear understanding of project objevtices and goals

project quality-management plan

includes strategies to ensure quality of the deliverables as well as quality of the project itself

follow-up

makes sure production was carried out according to plan and that products meet company standards for quality

standardization

setting criteria for products so they will be uniform

automation

use of robots or other automatic equipment to do certain tasks

big Q

strategic way of thinking abt quality management

• focuses on ingraining quality into every aspect of the organization

• referred to as TQM, or total quality management

lean production

focuses on maximizing customer value while minimizing waste

robust design

known as taguchi method: focuses on product design and development, rather than manufacturing

concurrent engineering

performing various stages of product design and development simultaneously, rather than consequently

process performance management (PPM)

supervision of business and/or manufacturing processes to ensure their quality and efficiency

• catches issues before they become problems

six sigma model

quality-management framework that involved constantly setting higher goals of perfection

• goal is to maximize outputs, reduce inefficiencies and waste, have no defects, and minimize production costs

house of quality matrix

quality control tool that helps managers to determine if a product meets customer needs or not

pareto chart

type of bar graph that identifies which problems need to be addressed first (greater height → more urgent)