MGMT 363 Human Resources Management Exam 3

Human resource management definition

HRM is the policies, practices, and systems that influence employees’ behavior, attitudes, and performance

Human capital definition

Human capital refers to employees’ training, experience, judgment, intelligence, relationships, and insight

HRM purpose

HRM treats employees as valuable resources that help the organization perform well

Companies with effective HRM benefits 1

Employees and customers tend to be more satisfied when HRM practices are effective

Companies with effective HRM benefits 2

Effective HRM leads to more innovation, greater productivity, and a stronger company reputation

Impact of HRM 1

HRM influences both the type of human capital and the behavior of human capital

Impact of HRM 2

Type of human capital includes training, experience, judgment, intelligence, relationships, and insight

Impact of HRM 3

Behavior of human capital includes motivation and effort

Impact of HRM 4

Organizational outcomes include quality, profitability, and customer satisfaction

Sustainable competitive advantage definition

An organization performs better than competitors in a way that can be sustained over time

Human resources advantage 1

Human resources are valuable

Human resources advantage 2

Human resources are rare

Human resources advantage 3

Human resources cannot be imitated

Human resources advantage 4

Human resources have no good substitutes

High-performance work system definition

Technology, organizational structure, people, and processes align to give a competitive advantage

HR responsibilities overview

HR responsibilities include job analysis, recruitment, training, performance management, compensation, employee relations, and compliance

Job analysis definition

Job analysis gathers detailed information about jobs

Job design definition

Job design defines how work will be performed and what tasks a job requires

Recruitment definition

Recruitment is the process of seeking applicants for potential employment

Selection definition

Selection identifies applicants with the skills and characteristics needed to meet organizational goals

Training definition

Training teaches employees job-related knowledge, skills, and behavior

Development definition

Development improves an employee’s ability to meet changing job demands and customer needs

Performance management definition

Performance management ensures employee activities and outputs align with the organization’s goals

Planning pay and benefits

HR determines salary levels, bonuses, incentives, commissions, and benefit offerings

Administering pay and benefits

HR tracks employee earnings, maintains benefits records, and provides benefits information

Employee relations tasks 1

HR prepares handbooks and company publications

Employee relations tasks 2

HR manages communication with employees

Employee relations tasks 3

HR negotiates union contracts and maintains union communication

Personnel policy responsibilities

HR establishes policies on hiring, discipline, promotions, and benefits

Workforce analytics definition

Workforce analytics uses quantitative tools and data to support HR decision-making

Compliance tasks 1

HR files government reports and posts required legal information

Compliance tasks 2

HR ensures the organization avoids unlawful behavior

Compliance tasks 3

HR tracks legal requirements such as employment at will and age discrimination laws

HR planning definition

HR planning identifies the number and types of employees required to meet organizational objectives

Talent management definition

Talent management attracts, retains, develops, and motivates skilled employees

Evidence-based HR definition

Evidence-based HR uses data to show HR practices positively impact performance

Corporate social responsibility definition

CSR is a company’s commitment to meeting stakeholder needs

Stakeholders definition

Stakeholders include shareholders, the community, customers, and employees

Sustainability definition

Sustainability means being able to profit without depleting resources

Supervisor HR roles 1

Supervisors help define jobs

Supervisor HR roles 2

Supervisors forecast HR needs

Supervisor HR roles 3

Supervisors provide training

Supervisor HR roles 4

Supervisors interview and select candidates

Supervisor HR roles 5

Supervisors appraise performance

Supervisor HR roles 6

Supervisors recommend pay increases and promotions

Supervisor HR roles 7

Supervisors communicate policies

Supervisor HR roles 8

Supervisors motivate employees

Ethics definition

Ethics are the fundamental principles of right and wrong

Ethical behavior definition

Ethical behavior is acting consistently with those principles

Employee rights 1

Employees have the right to free consent

Employee rights 2

Employees have the right to privacy

Employee rights 3

Employees have freedom of conscience

Employee rights 4

Employees have freedom of speech

Employee rights 5

Employees have the right to due process

Ethical company principles 1

Emphasize mutual benefits with customers, vendors, and clients

Ethical company principles 2

Employees take responsibility for company actions

Ethical company principles 3

Company has a purpose or vision employees value

Ethical company principles 4

Emphasis on fairness

Standards for identifying ethical practices 1

Greatest good for the greatest number

Standards for identifying ethical practices 2

Respect for basic human rights

Standards for identifying ethical practices 3

Fair and equitable