purcom module1

forms of communication

verbal and non verbal

verbal communication

a form of communication in which you use words to exchange informations

non verbal communication

the transmission of the messages from the sender to receiver is wordless

6 types of non verbal

1. chronemics

2. vocalics

3. haptics

4. kinesics

5. proxemics

6. artifacts

chronemics

the use of time. (punctuality, the speed of speech)

vocalics

the volume, tone of voice, and pitch. also known as paralanguage

haptics

the use of touch and the expression of feelings and emotions

kinesics

the study of body language (gestures, postures, and facial expressions)

proxemics

the distance maintained by a person

artifacts

the appearance of a person

components of communication

1. sender

2. encoding

3. message

4. receiver

5. decoding

6. feedback

7. cintext

8. channel

9. noise

sender

also known as the encoder. the individual or entity initiating the communication process

encoding

process of interpreting or understanding a message that has been encoded

message

the content being communicated from the sender to receiver

receiver

also known as the decoder. the intended receiptent of the message

decoding

the process if conveying information or data

feedback

a crucial component of the communication process

context

the environment, situational, and cultural factors that influence the communication process

channel

the medium through which the message is transmitted

2 forms of channel

verbal and non verbal

noise

any disruption that interferes with message delivery or understaning

3 types of noise disruption

*external

*internal

*semantic

external noise

loud sounds

internal noise

distractions or bias

semantic noise

unclear language