English 17 June 2024 Lecture Notes Flashcards

Flashcards for English 17 June 2024 lecture notes covering letter writing, routine letters, complaint letters, application letters and survey reports.

Letter Writing

A written, structured form of communication intended to share information, express emotion, or formalize agreement.

Clarity

Avoid ambiguity; keep the message straightforward in letter writing.

Structure

Follow a logical progression: introduction, body, and conclusion.

Tone

Adapt to context: formal (business), semi-formal (school), or informal (friends/family).

Grammar and Syntax

Use correct spelling, punctuation, and sentence structure.

Respect and Politeness

Always consider the reader’s perspective.

Formal Letter

A type of letter used for professional or official communication.

Formal Tone

Precise and professional.

Formal Structure

Professional letters follow a formal structure

Clear Intent

A clear intention and objective in professional letters.

Sender's Address

Mentioned at the top left of a formal letter.

Recipient's Address

Name, title, and organization of the recipient.

Subject Line

Highlights the purpose of the letter.

Informal Letters

Letters written to friends, family, or acquaintances for personal communication.

Informal Tone

Friendly, casual, and emotional.

Opening

Casual opening statement, e.g., 'Hope you're doing well.'

Conclusion

Warm closing statements like 'Take care' or 'Looking forward to seeing you.'

Routine Letter

A letter used to communicate standard, non-controversial information or routine matters between individuals or organizations.

Purpose of Routine Letter

To provide information, instructions, or updates in a clear and concise manner.

Tone of Routine Letter

Neutral tone in routine letters.

Consistency

Ensures uniformity in communication within organizations.

Acknowledgment Letters

Confirm receipt of goods, documents, or inquiries.

Information Request Letters

Seek specific details or clarifications.

Order Confirmation Letters

Verify details of placed orders.

Notification Letters

Inform recipients about changes, events, or updates.

Subject Line

Clear and concise summary of the letter’s purpose.

Opening

State the purpose of the letter immediately.

Closing Phrase

Polite sign-off, e.g., 'Yours sincerely.'

Signature

Name, designation, and contact details (if required).

Purpose of Complaint letter

Communicate a problem effectively to seek a resolution.

Tone of Complaint Letter

Always be polite and reasonable.

Application Letter

An application letter (cover letter) is a formal document sent with your resume to express interest in a specific job.

Key Objective

Highlight your qualifications and fit for the role.

Salutation

Address the hiring manager by name (if known).

Conclusion

Reaffirm your interest, thank the reader, and include a call to action.

Tailor Content

Align your skills and experiences with the job description.

Highlight Key Achievements

Use specific examples with measurable outcomes.

Enthusiasm

Express enthusiasm for the position and organization.

Report Writing

Report writing is one of the most important components of the survey research cycle.

Surveys

A method of gathering information from a group of individuals by asking them questions.

Survey Report

Present clear findings with strong conclusions (and recommendations if appropriate).

Easy to do

Surveys are generally easy to conduct, especially online.

Cost-effective

Conducting your survey research online is likely the most cost-effective way to gather data.

Large Sample Size

With surveys, you can collect data from a large population in a short time.

Collect Data

Surveys can be easily adapted to collect both quantitative and qualitative data.

Accuracy

Survey participants may feel that they don’t have to provide honest answers because of the anonymity of taking surveys online.

Non-responses

Respondents may choose not to respond to some questions, which can lead to bias in your results.

Interpretation

If questions and answers are not specific enough, respondents may have difficulty interpreting and answering.

Assessment Reports

Aim at evaluating the positive and/or negative features of a person, place, plan, etc; they also include your opinion and/or recommendation.

Informative reports

Present information about a meeting, progress made on a project, etc.

Survey Reports

Present and analyze the results /findings of research (information gathered from door-to-door surveys/questionnaires) concerning reactions to a product, plan , etc, including general assessment, conclusions and suggestions or recommendation(s).

Proposal Reports

Present plans, decisions or suggestions concerning possible future courses of action for approval by one’s superior at work, a bank manager, members of a committee,etc.