Introduction to the Lodging Industry

Vocabulary flashcards covering key terms and concepts from Chapter 01: Introduction to the Lodging Industry.

Hospitality

The relationship of a host toward a guest, wherein the host receives the guest with goodwill and welcome.

Hospitality Industry

A broad category of fields within the service industry that includes lodging, food and beverage service, event planning, theme parks, travel agencies, tourism, hotels, restaurants and bars.

Fundamentals

Serving as a basis supporting existence or determining essential structure or function.

Accommodation

A place to sleep and related amenities for temporary use of a tourist or traveller.

Hotel

A place or building that provides accommodations, meals and other amenities for a fee.

Food and Beverage Industry

All the companies involved in transforming raw agricultural goods into consumer food products.

Travel

The activity of traveling; a key market driver for lodging and related services.

Luxury

High-end, premium quality and service in hospitality experiences.

Service

The act of assisting guests and delivering value; a core aspect of the hospitality industry.

Customer Satisfaction

The level to which guests' expectations are met or exceeded during their experience.

Nature of Hotel Work

The daily tasks, roles, and work patterns involved in hotel employment.

People-Oriented Profession

Jobs that focus on direct interaction with guests and delivering personal service.

Hours and Days of Work

The scheduled times and days when lodging industry staff work.

Travel Opportunities

Possibilities to travel as part of a hospitality career.

Career Prospects in Hospitality

Creative opportunities and strong potential for advancement within the hospitality industry.

Job Titles in the Hospitality Industry

A range of positions in hospitality, including management, events, food operations, and guest services.

Hotel General Manager

The overall leader responsible for hotel operations.

Event Planner

A professional who plans and coordinates events.

Executive Chef

Senior kitchen leader responsible for kitchen operations and menu planning.

Front Desk Concierge

Guest services staff at the hotel lobby who assist guests.

Bellhop

A staff member who helps guests with luggage and information.

Cultural Awareness

Understanding and respecting diverse cultures to provide better service.

Teamwork

Collaborative effort among staff to deliver quality guest service.

Communication Skills

Ability to convey information clearly and effectively with guests and colleagues.

Multitasking Skills

Ability to handle multiple tasks simultaneously in a fast-paced setting.