Healthcare Operations Management Final Study guide - Fullglass

Which process in a hospital is primarily supported by management processes?

Clinical Processes

What is the primary role of Health Services Operations Management (HSOM)?

Managing resources to transform patient inputs into outputs

What does the 'input' in a healthcare system typically include?

Patient demands for care

According to the text, what is a key input in the planning and controlling process in health services operations management?

Patient demand

What is the primary focus of health services operations management (HSOM) as defined in the text?

Service standards fulfillment

What is the main external factor affecting the operations of individual healthcare providers?

Healthcare system setting

What does the design cycle in a HSOM study generally begin with?

Defining the problem

How is Health Services Operations Management defined?

Design and control of all steps to meet patient needs and use resources efficiently

Which type of processes supports the clinical processes within a hospital?

Management processes

What is the role of clinical processes in the healthcare system according to the text?

Direct patient care and transformation

What is the primary focus of Health Services Operations Management (HSOM)?

Meeting patient service standards

What is a key factor influencing Health Services Operations Management decisions?

Healthcare system setting

What is the purpose of using a 'service package' in service management?

To describe and bundle services and goods

What distinguishes 'Health Service Operations Management' from general operations management?

It incorporates the unique features of healthcare services.

What is NOT a feature of the 'service package' as described in Health Services Operations Management?

Extended warranties

What is the first stage in the management of health operations according to the text?

Identifying the key operations needed to deliver the service

What are considered key characteristics of operations management in Health Service Operations Management?

Designing and controlling production processes

Which statement best explains the concept of 'operations' in Health Services Operations Management?

Operations include transformations from inputs to outputs.

Which of the following is NOT a characteristic of services according to the Health Service Operations Management (HSOM)?

Services are tangible

According to the text, what denotes a 'demand segment' in health services?

A group of clients with the same or similar demand characteristics for a service

Which of the following is NOT an operation type outlined for key healthcare services?

Storage

Which term is used interchangeably with 'patients' in community healthcare settings according to the text?

Clients

Which process is described as a transformation involving both a patient and a physical item as output in health services?

Surgical procedures involving a prosthesis

What distinguishes services from goods according to the text?

Services involve customer participation and are intangible

What is the primary focus of operations management (OM) for units in an organization?

Ensuring resources meet demand to avoid long wait times

What are examples of intermittently available resources in healthcare?

General Practitioner's office hours

What is the main aim in the management of operating units within a healthcare setting?

Coping with demand for services

What is a significant challenge in planning for medical professionals in hospitals?

Scheduling according to patient needs across different units

What is considered as a bottleneck resource in unit operations management?

Surgical beds

What characterizes a 'leading' unit in the context of resource management?

A unit capable of independent scheduling

What does the 'utilised capacity' in healthcare resource management refer to?

Capacity that is actually used to provide services

What is a key aspect of operations management (OM) of units in healthcare?

Balancing capacity and demand

What distinguishes an 'iso-process perspective' in operations management?

It considers patient groups that use similar healthcare resources

Which element is NOT a focus of operations management (OM) in healthcare?

Insurance billing

What does service blueprinting involve?

Designing new services by mapping out customer actions and organizational functions

How does the segmentation of process chains improve operations management?

By facilitating precise resource allocation and scheduling

Why is the customer process less visible in healthcare compared to unit processes?

Because it involves multiple healthcare units sequentially

How does the concept of 'patient journey' enhance healthcare delivery according to the discussion in the text?

By integrating services through multidisciplinary teams

What is the significance of clinical pathways in healthcare process chains?

They organize specific parts of the care process

What is implied by the term 'iso-process perspective' in operations management?

Grouping patients based on similarities in required resources and processes

What does the term 'process chain' refer to in the context of healthcare delivery?

The delivery of healthcare services from provider to patient in response to a health complaint

How do Diagnosis Related Groups (DRGs) differ from traditional medical classifications?

They classify diagnoses into groups homogeneous in resource use

What is the primary focus of the 'process chains' in healthcare according to the text?

Delivery of healthcare services by healthcare providers

How are clinical pathways used in healthcare?

To coordinate specific parts of the care process

What is the primary goal of Lean Management?

Maximizing customer value

What is the primary goal of Business Process Redesign (BPR) in healthcare?

To restructure business processes fundamentally for dramatic performance improvements

What is the main purpose of a control chart in quality improvement tools?

To monitor process variability over time

Which diagram is used to identify and analyze root causes of issues in quality improvement processes?

Cause-and-effect diagram

What does the Theory of Constraints (ToC) focus on in operational management?

Managing the most restrictive elements affecting performance

Which process improvement philosophy begins with a complete redesign from a 'blank sheet of paper'?

Business Process Redesign

What does the Pareto chart illustrate in quality improvement tools?

The frequency of causes of an issue

What does Lean Management primarily aim to achieve?

Continuous improvement by eliminating waste

What is the main purpose of using a control chart in quality management?

To monitor process behavior over time and identify variations that signal control issues

Which quality improvement tool is represented by a cycle of Plan, Do, Study, Act?

The PDSA Cycle

Which of the following is a tactical level topic for OM improvement?

All of the above

Which approach is emphasized for solving unit operations management problems?

Evidence-based research

What is a significant factor to consider when setting targets for healthcare unit performance?

Benchmarking

What is an essential part of defining a design for unit OM problems?

Functional requirements

What is a critical first step in a design-oriented study of a unit problem in healthcare?

Defining the problem and understanding the unit

What method is used for simple initial calculations of units' size, like beds in a hospital ward?

Rough Cut Capacity Planning

What is necessary for the problem definition phase in a design-oriented study of a unit problem?

Understanding the service demand

What is the primary focus of unit operations management (OM) in healthcare?

Improving service delivery and resource use

What type of scheduling is critical in operations management of healthcare units?

Patient scheduling

What is a primary focus of unit operations management (OM) in healthcare according to the initial sections of the text?

Efficient resource usage

Which level of planning might focus on allocating resources in a capacity plan?

Tactical

What is one of the proposed methods to address unit operations management problems?

Design-oriented case study

What is Lean Six Sigma (LSS) primarily used for in health care?

Improving speed and quality of services

What factors significantly affected the Length of Stay (LOS) in hospital for patients following knee surgery?

Cardiovascular disease and anticoagulation therapy

What was the purpose of using the Mann‐Whitney U test in the clinical study?

To compare the length of stay between patients before and after the project

What does CTQ stand for in the context of the Lean Six Sigma project?

Critical to Quality

What was the primary statistical method used to compare the Length of Stay (LOS) between patients before and after the clinical project?

Mann‐Whitney U test

What is the main subject of the paper presented by Improta G, SimoneT, and Bracale M at the World Congress on Medical Physics and Biomedical Engineering 2009?

Clinical risk management

What is the primary aim of applying the Lean Six Sigma in the context described?

To improve health care processes

What is the main objective of the study conducted at University Hospital "Federico II" of Naples?

To showcase the efficiency of Lean Six Sigma tools in prosthetic knee replacement

What technique was used to significantly reduce the length of hospital stay (LOS)?

DMAIC approach

What is the purpose of conducting a Shapiro-Wilk test as described in the text?

To test the normality distribution of data

Which of the following is NOT a key element of the DMAIC process for improving knee replacement surgery performances?

Increase funding

What is the primary objective of applying the DMAIC cycle in the study related to prosthetic knee replacement?

To decrease the patients' length of hospital stay for knee replacements

What is a key challenge of adopting a network OM approach in healthcare?

Engaging multiple stakeholders

What does the 'unit logistics' perspective emphasize in handling healthcare operations management?

Optimizing resource use among units

What is the advantage of redesigning care pathways as discussed in the text?

Improving resource allocation

Why is adopting a network OM approach considered challenging according to the text?

It needs more analyses and broader thinking

How can the care pathway for cataract patients be improved in an ophthalmology setting using a network OM approach?

By increasing the capacity or redesigning the care pathway

What does the unit operations management focus on according to the text?

Resource optimization

What is the primary focus of network operations management (OM) as discussed in the text?

Optimizing use of resources

What is the significance of establishing a network of collaborating healthcare providers, like in stroke services?

To ensure efficient resource distribution among providers

What is the primary goal of the network logistics within a single healthcare provider like a hospital?

To optimize resource use among competing patient groups

In the context of healthcare, what defines a network organization according to the text?

A system delegating and coordinating tasks among providers

What does network operations management (OM) in healthcare typically involve?

Combining unit OM and process chain OM

What method does the text suggest for dealing with long wait times in ophthalmology?

Redesigning the care pathway

What was shown through the sensitivity analysis presented in the text?

Adjustments in resource weighting affect model outcomes

What is the primary focus of the case study discussed in the text?

Resource optimization in orthopaedics

Which method is used in the case study to address the planning problem?

Integer linear programming

What limitations does the current model discussed in the text have?

It excludes emergency flow

According to the text, what is a key factor in creating the patient admission profiles?

Availability of hospital resources

What is the primary focus of the case study discussed in the text?

Optimizing patient admission planning

What type of patients does the admissions planning concentrate on?

Elective inpatient admissions

What is the primary focus of admissions planning in the case study described?

Balancing resource use across various departments

According to the case study, what mathematical tool is used for planning inpatient admissions?

Integer linear programming

What method is used in the case study to analyze patient admission planning?

Integer linear programming