CASE STUDY PHRASES

Communication

the process where a source sends a message through a channel to a receiver, who interprets it in intended and unintended ways.

Assertiveness

expressing thoughts, feelings, and needs openly, confidently, and respectfully while valuing both your own and others’ needs.

Passive communication

avoiding expressing needs and prioritising others over oneself.

Aggressive communication

expressing needs at the expense of others.

Assertive communication

expressing needs clearly and respectfully.

Feedback

messages sent back to the source to check understanding and improve communication. Can be positive or negativeShould be genuine, specific, and constructive

Culture

shared values, beliefs, norms, and behaviours that influence how people communicate and behave.

High-context culture

meaning is conveyed through non-verbal cues, relationships, and context rather than direct words.

Low-context culture

communication relies mainly on clear, direct, spoken or written words.

Diversity management

the use of evidence-based strategies to manage and leverage workforce diversity.

Diversity

differences among people.

Equity

providing fair access to opportunities by recognising barriers.

Inclusion

creating an environment where everyone feels valued and included.

Authenticity

genuinely valuing and including diverse employees.

Tokenism

symbolic actions taken only to appear inclusive.

Organizational change

the process of adapting structures, strategies, or behaviours in response to internal or external forces.