5.7 Crisis management & contingency planning

Contingency planning

________: preparing the immediate steps to be taken by an organization in the event of a crisis or emergency.

Crisis management

________: steps taken by an organization to limit the damage from a significant, damaging event by handling, containing and resolving it.

Contingency planning

preparing the immediate steps to be taken by an organization in the event of a crisis or emergency

Crisis management

steps taken by an organization to limit the damage from a significant, damaging event by handling, containing and resolving it

This means being honest and open about the crisis, its causes

and consequences and what the organization intends to do in response to it

Contingency planning

Preparing the immediate steps to be taken by an organization in the event of a crisis or emergency

Crisis management

Steps taken by an organization to limit the damage from a significant, damaging event by handling, containing and resolving it

Identify the potential disasters; assess the likelihood of these occurring; minimize the potential impact of crises; plan for continued operations of the business

4 steps in contingency planning