Untitled Flashcard Set

Manager

An individual who is responsible for overseeing and directing the activities of others.

Career Readiness

Having the skills, competencies, aspirations, and goals needed to move forward successfully in a career.

Critical Thinking Tests

Analytics, Choices, Ethics, Issues, Insight, Cases.

Levels of Managers

Top managers, Middle managers, First-line managers/team leaders.

Accountability

The requirement to answer to a higher authority for performance achieved in one’s work area.

Effective Manager

Helps people and organizations perform by achieving high performance and satisfaction.

Quality of Work Life (QWL)

The overall quality of human experiences in the workplace, including satisfaction and performance.

Upside-Down Pyramid Model

A model showing that managers support workers at the bottom to serve customers at the top.

Functions of Management

Planning, Organizing, Leading, Controlling.

Managerial Roles

Interpersonal, Informational, Decisional.

Agenda Setting

Identifying clear priorities.

Networking

Building positive relationships.

Social Capital

Attracting support to get things done.

Essential Managerial Skills

Technical, Human, and Conceptual skills.

Emotional Intelligence

The ability to manage ourselves and our relationships effectively.

Globalization

The worldwide interdependence of resource flows, product markets, and business competition.

Global Sourcing

Buying goods/services from other countries.

Job Migration

Outsourcing shifts jobs abroad.

Reshoring

Bringing jobs back domestically.

Ethics

A code of moral standards for what is right or wrong.

Corporate Governance

Oversight of management decisions by the board of directors.

Workforce Diversity

Differences among workers in gender, age, race, ethnicity, religion, sexual orientation, and ability.

Discrimination

Denying women and minorities full organizational membership benefits.

Prejudice

Negative irrational attitudes toward women and minorities.

Glass Ceiling Effect

An invisible barrier limiting career advancement for women and minorities.

Intellectual Capital

Collective brainpower or knowledge of workers, formula: Competency × Commitment.

Shamrock Organization

Structure with full-time core workers, independent contractors, and part-time/temporary workers.

Self-Management

The ability to assess and actively manage personal development and personal brand.

Personal SWOT Analysis

Analyzes strengths, weaknesses, opportunities, and threats for self-awareness and career planning.

Scientific Management

A management theory developed by Frederick Taylor focused on efficiency.

Principles of Scientific Management

(1) Develop a science for each job, (2) Hire workers with correct abilities, (3) Train and motivate workers, (4) Support workers.

Bureaucracy

A management structure characterized by clear division of labor and hierarchy of authority, developed by Max Weber.

Disadvantages of Bureaucracy

Red tape, slow problem-solving, rigidity, resistance to change, employee apathy.

Administrative Principles

Developed by Henri Fayol; focuses on management functions and effectiveness.

Scalar Chain Principle

Clear communication line from top to bottom in an organization.

Unity of Command Principle

Each employee should receive orders from only one boss.

Fayol's Duties of Management

Foresight, Organization, Command, Coordination, Control.

Mary Parker Follett

Visionary leader who promoted cooperation, social responsibility, and employee ownership.

Hawthorne Studies

Research showing that psychological and social factors significantly affect worker output.

Hawthorne Effect

People improve performance when singled out for attention.

Maslow's Hierarchy of Needs

A theory outlining five levels of human needs: Physiological, Safety, Social, Esteem, Self-actualization.

Theory X Assumptions

Workers dislike work, lack ambition, resist change.

Theory Y Assumptions

Workers are willing to work, self-controlled, responsible.

Contingency Thinking

The concept that no single management approach works for all situations.

Total Quality Management (TQM)

A comprehensive approach focused on continuous improvement organization-wide.

Evidence-Based Management (EBM)

Making management decisions based on hard facts and proven results.