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Promotion
The means of getting information out about a business and its goods or services.
Institutional promotion
Marketing approach that demonstrates the goodwill of an organization or individual to boost public relations appeal.
Product promotion
Informs, persuades, and influences consumer decisions on a specific product.
Elements of the promotional mix
Personal selling, public relations, advertising, direct marketing, sales promotion, digital marketing, and sponsorship.
Business ethics in promotion
Being transparent, prioritizing safety, and preventing harm to any group to build trust with customers.
Technology in the promotion function
Digital forms of promotion, viral marketing, influencer marketing, social media, streaming, and blogging.
Regulation of promotion
Truth in advertising, endorsement disclosure, comparative advertising, children's advertising, health claims, and sweepstakes and contests.
Types of advertising media
Broadcast media, online media, outdoor media, print media, ambient media, and specialty media.
Word-of-mouth channels
Organic and amplified word-of-mouth promotion, customer referral programs, influencer and brand ambassador programs, affiliate marketing, partner programs, evangelist marketing, and product seeding.
Direct marketing channels
Telemarketing, email marketing, text marketing, direct mail, direct selling, and social media marketing.
Communications channels in sales promotion
Print, broadcast, online, specialty/other; push marketing and pull marketing.
Components of advertisements
Headline, body, call to action, and smart ad placement.
Coordinating elements in advertisements
Consistent graphic design, clear and concise message, matching tone with brand, and avoiding dissonance.
Types of public-relations activities
Strategic communications, media relations, community relations, internal communications, crisis communications, public affairs, online and social media, and speaking engagements.
Internal and external audiences for public-relations activities
Internal audiences include employees and management, while external audiences include the public, media, and target audience.