Tonya Crombie, MGMT 471: Final Exam

Final exam for SELU's Tonya Crombie's Management 471 class.

psychological contract

The management of Fashion Inc. expects its employees to be enthusiastic about their work by seeking training, working long hours, initiating better work procedures, and maintaining a sound balance between professional life and personal life. In return, the employees expect management to arrange for better incentives, flexible work schedules, and increased authority to execute their tasks. This scenario is an example of a(n)

Reshoring

Twenty years ago, BigTech, an electronics company, moved its operations from Texas to China due to lower pay rates in the Chinese workforce. Recently, however, the company began to receive complaints about the quality of its products, so BigTech moved its operations back to Texas. This latest move by BigTech is an example of

Employee empowerment

Susan is a project manager. She encourages her team members to conduct brainstorming sessions before initiating projects to determine the best method for delivering positive results. She provides them with complete authority to execute all production tasks independently. This scenario indicates that Susan promotes ________________.  Choose the best answer from the following options.

it will solve a significant problem

Managers are most likely to support training if

measurable performance standards

What is a characteristic of effective training objectives?

Are employees ready for training?

Which question can be answered by performing a person analysis?

Social support

__________ refers to the ways an organization's people encourage training.

Training

Which term is defined as an organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?

The terminations deviate from the promise of job security in the work agreement.

A manager believes he can hire a few employees by promising them job security and later terminating them if business slows down. On what grounds could such a termination be considered a wrongful discharge?

Candidates typically are looking for higher pay, not better benefits.

The supervisor of the recruiting department at a company is currently in charge of filling a few high-demand positions and is planning to poach talent from rival companies, luring their employees away with attractive job benefits. The HR manager, however, argues that the supervisor’s plan will not work. What might cause the HR manager to doubt the supervisor's plan? 

Madesh experiences role overload and becomes dissatisfied with his job.

Madesh, a highly skilled technician, has been one of the most productive employees at his company. But after the company went through a downsizing effort, Madesh has taken on many more responsibilities and is struggling to keep up. What is the most likely consequence of this situation?

an alternative dispute resolution

Peer review is an example of

involuntary turnover

An employee was suspended for two weeks for drug use. Six months later, the employee was fired from the job because her productivity did not show any improvement even after undergoing treatment for drug use. Which form of discharge did the employee experience?

core self-evaluations.

The positive or negative bottom-line views that people have of themselves are known as

progressive discipline

Which process seeks to avert misbehavior and to correct, rather than merely punish, misbehavior?

behavioral description

During interviews for medical assistants at the mental health center, all the candidates are asked to talk about a time in the past when they had to empathize with an emotionally unstable person and help that person make rational decisions. This was to test whether the candidates would be able to assist frantic patients and help them make informed decisions. This is known as a(n) __________ interview.

multiple hurdle model

A high school has three open positions for teachers. The school's HR personnel review résumés to identify the candidates who meet the school's minimum requirements. Next, potential candidates are invited for interviews. After this, interviewers discuss the results with HR personnel and select a short list of candidates, who then appear before a panel of teachers and HR personnel for the final interview. The new teachers are selected from among these finalists. Which term describes this school’s method of selection?

Will you need any reasonable accommodation for this hiring process?

Which question is permissible to ask in job applications and interviews?

structured

A job candidate is being interviewed for an entry-level financial analyst position at a well-known asset management company. He is asked questions about the current state of the U.S. stock market, the current net worth of certain financial firms, and concepts such as IPOs and mergers from a set of predetermined questions that the interviewer has prepared. This is an example of a(n) __________ interview.

The content of the résumé is controlled by the applicant and may not be accurate.

From an HR perspective, what is a disadvantage of using résumés as a source of information about job applicants?

verifying Quinn’s qualifications through background checks

Along with 50 other candidates, Quinn applied for the position of analyst at a company. Because Quinn’s profile stood out from other candidates' profiles, she was called for an interview in which she performed well. In the context of the steps involved in the selection process for recruitment, which step would most likely be taken next by the recruiter?

references

While applying for the position of administrative assistant, a candidate was asked to provide the name and phone number of her previous supervisor. She was also provided the alternative of presenting a letter from her previous supervisor vouching for her performance on the job. Which tool used in the initial selection process is illustrated in this case?

defamation

If a person who is a reference gives negative information about a job candidate, there is a chance the candidate will claim __________, meaning the person damaged the applicant's reputation by making statements that cannot be proved truthful.

job posting on a bulletin board

Which of these is an internal source of recruitment?

percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.

In the context of evaluating the quality of a recruitment source, yield ratios express the

Recruitment sources

__________ influence the kinds of job applicants an organization reaches.

test-retest reliability

An HR manager establishes a performance management system for his company. He wants to check the consistency of results over time. In the context of criteria for determining the effectiveness of performance measures, the manager is trying to check the __________ of the performance management system.

test-retest reliability

In the context of performance management, which term refers to a measure that obtains consistency of results over time?

They appreciate regular feedback, because they want to know if they are on track.

Which of the following statements is MOST often expressed by employees about performance feedback.

It can communicate to top performers that they are valued.

Which statement about effective performance management is accurate?

reliability

A manager uses a rating tool to evaluate the performance of subordinates. However, the scale she used did not yield consistent results, and it could not be determined if a change had taken place in the performance of the employees. What was lacking in the rating scale?

The supervisor should give employees a chance to complete a self-assessment ahead of time.

A supervisor asks the HR manager for advice on delivering performance feedback. The supervisor finds that the meetings tend to be confrontational and don't lead to performance improvement. She tells the HR manager how she carefully fills out the appraisal form ahead of time and then invites the employee into the conference room to discuss her feedback immediately, before the employee has time to think up excuses for poor performance. What is the best advice the HR manager should give the supervisor for delivering performance feedback?

employers prepare for changes in the demands of the labor market.

The Consumer Price Index (CPI) helps

dissatisfied employees

What will most likely be the result of using an unplanned approach, in which each employee's pay is independently negotiated?

the CEO

The pay ratio reporting policy, as part of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, requires that companies report the ratio of their average worker's pay to that of

Eldred has more experience than Kathryn.

Kathryn and Eldred execute the same roles and responsibilities at their organization; however, Eldred earns more than Kathryn. Under the laws governing equal employment opportunity, which statement will justify the organization's decision to pay Eldred more than Kathryn?

an hourly paid production line employee

According to the FLSA, which individual is most likely a nonexempt employee?

Employees work 10 hours a day so that they work fewer days per week to reach 40 hours.

Which scenario qualifies as a compressed workweek?

job extension

A publishing company conducted an internal survey on employee satisfaction. The results indicated that a majority of its support staff considered their jobs to be monotonous. In order to change this, management decided to combine the job duties of copyeditors, digital fact checkers, and bloggers into a single job that requires all three kinds of work. Which technique of job design was this?

Their employees have a high level of proficiency required to perform a particular task.

NIS is a firm that builds information systems for banks and other financial institutions. In its presentations to prospective clients, the firm claims to have skilled employees. Considering the definitions of knowledge, skills, abilities, and other characteristics (KSAOs) what does NIS mean by "skilled"?

reduce the information-processing requirements of a job.

An HR manager wants to design jobs that do not exceed the mental capabilities and limitations of employees. To do so, he would most likely have to______________________.

Team members usually decide how to schedule and plan the work.

Which statement about self-managing work teams is true?

Performance Management

The employees at BrightLook Financial often complain that they are not provided feedback about their work. They feel that they do not get proper information as to how they have performed and the areas in which they need to improve. They also claim that the performance goals are vague and not measurable. Which HR function does BrightLook Financial need to specifically improve upon to resolve the complaints put forth by its employees?

Supervisors typically have responsibilities related to all the HR functions.

Which statement is correct about the HR responsibilities of supervisors especially in start-up or small organizations?

Training 

Which HR process/function is responsible for teaching employees to job-related knowledge, skills, and behaviors? 

Quality HR practices and policies can create a sustainable competitive advantage for an organization.

Which of the following statements is TRUE about Human Resources?

The best way to maintain equipment and machinery

Human Resources can and has been viewed in all of the following ways EXCEPT: 

Selection

Parker works at Delta Corporation. He is responsible for identifying individuals with skills required for the various roles in the organization. Which human resource management practice is being performed by Parker?

profit sharing

__________ is a type of incentive pay in which payments are a percentage of an organization's profits and do not become part of its employees' base salary.

one-time incentives paid to top employees in exchange for remaining with the company.

Retention bonuses refer to

employees believe that the pay plan is fair.

In the process of designing incentives, managers should make sure that

have performance measures linked to the organization's goals.

A feature of an effective incentive pay plan is that it should

hiring freeze

Dominic, an HR manager, is expecting a labor surplus for the company in the month of November. This gives Dominic nearly eight months to deal with the problem. In order to reduce the labor surplus, Dominic decides to use a __________ strategy, which causes less suffering for employees.

hire temporary employees

Anna Beth is dealing with labor shortage problems due to a sudden and temporary increase in orders prior to the holiday season. Among the following options, the fastest way to fix this problem now while avoiding additional problems later is to

Both strategies yield slow results for an organization.

Identify the similarity between the natural attrition and early retirement strategies for reducing a labor surplus.

action planning and follow-up

The final step in the career management process is

employees’ personality characteristics and skills needed for managerial positions.

The primary use of assessment centers is to identify

for employees to learn different skills

Why might an organization demote employees to a lower-level position?

provided suggestions to improve his or her weak skills.

For assessment to support development, an employee must be

sabbatical

A senior journalist at a news agency goes on a temporary leave for six months and travels around different parts of South Asia during his leave. He records his travel experiences in a book and shares it with his colleagues upon his return. During his leave, he was also being paid by the organization. This is an example of a(n)

externship

Neveen is a technical analyst at Saturna Inc. and has consistently impressed her managers with her ability to perform outstandingly in all projects assigned to her. Her manager, Raul, understands that she is really good at her job, but also believes she might experience burnout because of the repetitive nature of the job. He talks to her about developing other possible skills by working full time for a short period at a different company. In this scenario, which approach to employee development is Raul encouraging?

Employers decide on paid time off; there is no minimum.

In the United States, what is the legal requirement for giving employees paid vacation?

high-deductible health plan

Robert has a health care plan that provides him with coverage that allows him to be involved in making decisions to help lower costs. This plan typically includes insurance with a high deductible, a medical savings account, and ongoing health education. Which type of health care plan is Robert using?

Some benefits have become so common that today's employees expect them.

Brett, the vice president of Foster Co., plans to introduce a retirement plan for all employees. Yon, the operations director, disagrees because the proposed plan would increase the company's costs. Which statement strengthens Brett’s argument to introduce a retirement plan?

12 weeks

Rebekah, who is pregnant, works for an organization with more than 100 employees. She lives 20 miles away from work. By federal law, she is entitled to __________ of unpaid leave after her child is born.

It pays a portion of a disabled employee's salary as benefits for up to six months

Which of the following statements is true about short-term disability insurance?

an Employee Wellness Program (EWP)

Alan works for Mid-Town Bank Group. The company has introduced an activity challenge for all employees that provides rewards and incentives as participants log miles by walking or running. The purpose of the three-month long program is to help prevent health risks and encourage preventive health measures. What type of program has Alan’s company introduced?

It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation.

Which statement accurately represents the Americans with Disabilities Act?

the right to have dangerous substances identified

Kehlani started a new job in a print shop. She worries about the different chemicals in the workplace, so she requests information about them from her employer. Which employee right under the OSH Act is Kehlani exercising?

The Uniform Guidelines on Employee Selection Procedures

The __________ is the set of guidelines issued by the EEOC and other agencies to identify how an organization should establish a recruitment and selection process that is free and fair.

The act applies to organizations with 15 or more employees.

Which statement about Title VII of the Civil Rights Act of 1964 is true?

reasonable accommodation.

Nicholas, a blind man in his early twenties, was recently hired as a DJ at a local radio station in New York. He was given permission by his manager to bring his guide dog to work. In this instance, Nicholas’ employer made a(n)