MIS 301 Chapter 9

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Network Effects

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MIS301

30 Terms

1

Network Effects

Also known as Metcalfe’s Law, or network externalities. When the value of a product or service increases as its number of users expands.

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2

Platforms

Allow for the development and integration of software products and other complementary goods

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3

Staying Power

The long-term viability of a product or service.

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4

Switching Costs

The cost a consumer incurs when moving from one product to another. It can involve actual money spent (e.g., buying a new product) as well as investments in time, any data loss, and so forth.

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5

Total Cost of Ownership

An economic measure of the full cost of owning a product

(typically computing hardware and/ or software). Includes direct costs such as purchase price, plus indirect costs such as training, support, and maintenance.

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6

APIs

Programming hooks, or guidelines, published by firms that tell other programs how to get a service to perform a task such as send or receive data.

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7

Daily Active Users

the number of unique visitors, on average, who use a product or service

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8

Customer Acquisition Costs

The amount of money a firm spends to convince a customer to buy (or in the case of free products, try or use) a product or service.

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9

one-sided market

A market that derives most of its value from a single class of users (e.g., instant messaging).

  • Revenue only flows in one direction

  • Getting value from service, but revenue only goes in one direction

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10

Two-sided market

Network market that comprises two distinct categories of participant, both of which are needed to deliver value for the network to work (e.g., video game console owners and developers of video games).

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11

same-side exchange benefits

Benefits derived by interaction among members of a single class of participant

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12

Monopoly

A market where there are many buyers but only one dominant seller.

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13

Oligopoly

A market dominated by a small number of powerful sellers

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14

technological leapfrogging

Competing by offering a new technology that is so superior to existing offerings that the value overcomes the total resistance that older technologies might enjoy via exchange, switching cost, and complementary benefits.

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15

Social proof

The positive influence created when someone finds out that others are doing something.

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16

blue ocean strategy

An approach where firms seek to create and compete in uncontested market spaces, rather than competing in spaces and ways that have attracted many similar rivals.

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17

Convergence

When two or more markets, once considered distinctly separate, begin to offer features and capabilities.

As an example: The markets for mobile phones and media players have converted (and smartphones won).

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18

Envelopment

When one market attempts to conquer a new market by making it a subset, component, or feature of its primary offering

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19

backward compatibility

The ability to take advantage of complementary products developed for a prior generation of technology

  • making current products be able to use older products

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20

Adaptor

A product that allows a firm to tap into the complementary products, data, or user base of another product or service.

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21

The Osborne Effect

When a firm preannounces a forthcoming product or service and experiences a sharp and detrimental drop in sales of current offerings as users wait for the new item

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22

congestion effects

When increasing numbers of users lower the value of a product or service.

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23

Freemium

A product with a free version—sometimes with limited features or that stops working after a period of time—to allow customers to try a product and hopefully entice them into making a product purchase or subscription decision

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24

Complementary benefits

Products or services that add additional value to the primary product or service that makes up a network

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25

Value-adding sources

work together to reinforce one another to make the network effect even stronger.

  • ex: imessage not available on android

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26

Monopoly competition

few companies that compete with each other. Differentiated goods

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27

Perfect Competition

big number of small companies. All companies manufacturing the standard products

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28

OEM

i dont have the brains to build it. you build it for me and I'll put my name on it

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29

License

get full rights to it and any changes you make for it

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30

Distribution Channels

the network of businesses or intermediaries through which a good or service passes until it reaches the end consumer

  • the more you have, the more successful your company can be

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