TQM IDENTIFICATION

KAIZEN

it seeks continual improvement of machinery

TOTAL QUALITY MANAGEMENT

it is all about managing an entire organization so that it excels in all dimensions

QUALITY IMPROVEMENT

it is under the involvement of people that is the essence of an organization

SAMPLING PLAN

it is the overall scheme for the acceptance or rejection

SERVICE QUALITY MODEL

a framework used to measure and evaluate

ROBERT SOLOW

the economist who noted that computers are everywhere except in productivity

P=O/I

formula used to calculate productivity

SINGLE FACTOR PRODUCTIVITY

a measure of productivity that relates output to a single input

PRODUCTIVITY REMAINS CONSTANT IF OUTPUT AND INPUT INCREASE AT THE SAME RATE

concept that increasing resource input proportionally with output keeps productivity constant

MULTI FACTOR PRODUCTIVITY

a total measure of productivity that considers multiple inputs

SPECIFICATIONS

for goods specify the physical dimension of the part

ENVIRONMENTAL IMPACT

fourth criterion that is becoming very important in selection of suppliers

SUPPLIER CERTIFICATION

typically involves site visits of cross functional team

VALUE ANALYSIS

deals with products already in production

COLLABORATIVE RELATIONSHIPS

organizations perform a series of value adding activities

INVENTORY COST

refers to the expenses associated with acquiring

SHORTAGE

refers to expenses incurred when a company runs out of inventory

ORDERING COST

refers to expenses incurred when placing an order

HOLDING COST

refers to the expenses with storing

INVENTORY TURNOVER RATIO

measure of how many times during a year the inventor turns over

RESOURCE CRITICAL LEVELING

prioritizes efficient use of resources

TIME CRITICAL RESOURCE LEVELING

focuses on finishing on time

FEEDBACK

Tata business excellence model is foundation for conducting organizational assessment and for giving _ to applicants

SEVER

Tata business excellence model has _ categories

4

category_ of Tata business excellence model is the brain centre