Quiz: Introduction to Quality Management in Radiology

Quality Management

Program controlling variables in diagnostic imaging departments.

Quality Assurance (QA)

Comprehensive program addressing all quality aspects in radiology.

Quality Control (QC)

Calibration and monitoring of equipment for quality assurance.

Quality Assessment

Measurement of quality level at a specific time.

Continuous Quality Improvement (CQI)

Focus on improving processes rather than individual performance.

The Joint Commission

Accrediting body for healthcare institutions, ensuring quality standards.

Expected Quality

Influenced by external factors like word of mouth.

Perceived Quality

Subjective experience based on patient interactions.

Actual Quality

Measured using statistical data on outcomes.

Accreditation

Voluntary certification necessary for Medicaid and insurance.

QA Activities

Produce quantitative data for monitoring quality processes.

QC Activities

Required by law to maintain department licensing.

Acceptance Testing

Testing before accepting new or repaired equipment.

Routine Maintenance

Ensures equipment performs as expected, catching issues early.

Error Maintenance

Corrective action taken when equipment performance is poor.

Quality Levels

Different perceptions of quality: expected, perceived, actual.

Patient Care Focus

Aim to improve service quality for patient retention.

Human Factors

Elements affecting variations in quality care delivery.

Documentation in QC

Essential for validating performance measures and repairs.

Team Involvement in CQI

All organizational levels must participate in improvement.

Quality Improvement

CQI emphasizes process improvement over individual mistakes.

Quality Control Tests

Include acceptance testing, routine maintenance, error maintenance.

Radiographic Room Testing

Ensures all equipment parts function properly together.

Service Personnel

Individuals responsible for equipment maintenance and repairs.

Quality Control Data

Collected by designated individuals for analysis and improvement.

Quality Improvement Process

Focus on system processes rather than individual performance.

Patient Wait Time Monitoring

QA measure to ensure timely patient care delivery.

Quality Cart Metaphor

All team members must contribute for quality progress.

Specific Lab Tests

Include reproducibility, reciprocity, and timer accuracy.