Principles of Healthcare: Communication
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Last updated 2:00 AM on 12/16/22
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16 Terms
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Sympathy
________: Understanding the suffering of another, you acknowledge anothers circumstances, recognition.
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Empathy
________: Experiencing the feelings of others, you have personal experiences, emotion.
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Sender
Set a goal (what do you need them to know)
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Receiver
Offer feedback & answer questions
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Sender
Evaluate, Revise, and Improve (did they get your message & do you need to restate)
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Open Ended
needs more than 1 word to answer
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Close Ended
1 word
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Leading
Leads towards a question, and multiple choices
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Probing
Probes for more answers (Asks more questions to gain more information out of your original answer)
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Open Ended
Can you tell me about your pain
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Close Ended
Do you have any current health problems
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Leading
You said you have pain, does it come and go or is it consistent
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Probing
Where is it
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"One of the keys to avoiding gossip is learning how to change the subject of your conversation"
- Shawn Lim
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Empathy
Experiencing the feelings of others, you have personal experiences, emotion
16
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Sympathy
Understanding the suffering of another, you acknowledge anothers circumstances, recognition
Flashcards (100)