Principles of Healthcare: Communication
0.0(0)
View linked note
Learn
Practice Test
Spaced Repetition
Match
FlashcardsCard Sorting
1/15
Study Analytics
Name | Mastery | Learn | Test | Matching | Spaced |
|---|
No study sessions yet.
16 Terms
1
New cards
Sympathy
________: Understanding the suffering of another, you acknowledge anothers circumstances, recognition.
2
New cards
Empathy
________: Experiencing the feelings of others, you have personal experiences, emotion.
3
New cards
Sender
Set a goal (what do you need them to know)
4
New cards
Receiver
Offer feedback & answer questions
5
New cards
Sender
Evaluate, Revise, and Improve (did they get your message & do you need to restate)
6
New cards
Open Ended
needs more than 1 word to answer
7
New cards
Close Ended
1 word
8
New cards
Leading
Leads towards a question, and multiple choices
9
New cards
Probing
Probes for more answers (Asks more questions to gain more information out of your original answer)
10
New cards
Open Ended
Can you tell me about your pain
11
New cards
Close Ended
Do you have any current health problems
12
New cards
Leading
You said you have pain, does it come and go or is it consistent
13
New cards
Probing
Where is it
14
New cards
"One of the keys to avoiding gossip is learning how to change the subject of your conversation"
- Shawn Lim
15
New cards
Empathy
Experiencing the feelings of others, you have personal experiences, emotion
16
New cards
Sympathy
Understanding the suffering of another, you acknowledge anothers circumstances, recognition