Principles of Healthcare: Communication

Sympathy

Sympathy

________: Understanding the suffering of another, you acknowledge anothers circumstances, recognition.

Empathy

________: Experiencing the feelings of others, you have personal experiences, emotion.

Sender

Set a goal (what do you need them to know)

Receiver

Offer feedback & answer questions

Sender

Evaluate, Revise, and Improve (did they get your message & do you need to restate)

Open Ended

needs more than 1 word to answer

Close Ended

1 word

Leading

Leads towards a question, and multiple choices

Probing

Probes for more answers (Asks more questions to gain more information out of your original answer)

Open Ended

Can you tell me about your pain

Close Ended

Do you have any current health problems

Leading

You said you have pain, does it come and go or is it consistent

Probing

Where is it

"One of the keys to avoiding gossip is learning how to change the subject of your conversation"

• Shawn Lim

Empathy

Experiencing the feelings of others, you have personal experiences, emotion

Sympathy

Understanding the suffering of another, you acknowledge anothers circumstances, recognition