Business Management - U3 AOS 2

Flashcards covering vocabulary and key concepts related to human resource management and theories of motivation.

Hierarchy of Needs (Maslow)

A motivational theory that states employees are motivated by fulfilling needs arranged in a hierarchy, from basic physiological needs to self-actualization.

Goal Setting Theory (Locke and Latham)

A theory stating employees are motivated by clear, specific, and challenging goals, along with appropriate feedback.

Four Drive Theory (Lawrence and Nohria)

A motivational theory proposing that four drives (to acquire, bond, learn, and defend) work simultaneously to affect behavior.

Employment Cycle

The stages of employment: establishment, maintenance, and termination.

Remuneration

A payment made to employees for their work, including salary and benefits.

Performance Management

A system used to improve organizational and individual performance through setting objectives and evaluating employee performance.

Induction and Training

Processes aimed at familiarizing new employees with their job and the organization, and improving employees' skills.

Termination Management

Handling the end of the employment relationship, including retirement, redundancy, and resignation.

Motivation

The internal drive that compels and energizes employees to complete work tasks effectively.

Feedback

Information provided to employees regarding their progress towards goals, which enhances motivation.

Performance-Related Pay

A financial incentive system where employees earn bonuses or increases for achieving performance targets.

Enterprise Agreements

Contracts negotiated between employers and employees that set out wages and conditions of employment, must meet the 'better off test'.

Trade Unions

Organizations that represent and protect the rights of employees in negotiations with employers.

Fair Work Commission

The government tribunal responsible for resolving industrial disputes and ensuring compliance with employment laws.

Dispute Resolution

The process of resolving conflicts between employers and employees, which may involve mediation or arbitration.

Mediation

An informal dispute resolution method involving a third party to facilitate negotiations without making binding decisions.

Arbitration

A formal dispute resolution process where an independent tribunal makes a legally binding decision.

Sanction Strategies

Punitive measures used to discourage unwanted behavior in employees, often involving fear of consequences.