Feelings Ideas Function (what can't you do now that you could before) Expectations
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Phases of interview
pre-interview, introduction, working, termination
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Pre-interview
Plan: self-reflection, review pt record, set interview goals, review own clinical behavior/appearance
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Introduction
put the patient at ease and establish trust (greet pt and est. rapport) est agenda for interview
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Working
obtain pt info (invite pt story--ID/respond to emotional cues)(expand/clarify pt story)(generate and test diagnostic hypotheses)(Negotiate a plan further eval, treatment, education and self-management support and prevention)
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Termination
summarize important points, discuss plan of care
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Techniques of a skilled interview
Active listening, guided questioning, nonverbal communication, empathetic responses, validation, reassurance, summarizing, transitions, empowering the pt
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Guided questioning
Helps to continue the patient's story -moving from open-ended to focused questions -using questions that elicit a graded response -asking a series of questions, ONE at a time -clarifying what the patient means -encouraging with continuers -using echoing -avoid leading questions (has your pain been improving? You don't have any blood in your stool, do you?) (General--\>specific)
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The silent pt
Reasons: to collect thoughts, remember details, or decide whether you could be trusted with info. (appear attentive--watch for nonverbal cues, encourage to continue when appropriate, silence may be apart of culture, maybe you're asking too many short-answer questions in rapid succession, did you offend patient, did you fail to recognize an overwhelming symptom (pain, nausea, dyspnea))
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Quantifying Q's
When For how long How many How often Rate (your pain)
A person makes provision for health care decisions in event that pt becomes unable to make those decisions (this includes CPR, artificial feeding/hydration, and antibiotics)
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Dying pt
Rarely want to talk about their illnesses Give them opportunities to talk/listen Smile, touch, inquiring about a family member, comment on days events, gentle humor avoid false reassurance
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Confusing pt
Focus on meaning or function of symptom, emphasizing on pt's perspective Psychological disorder may be present (delirium in acutely ill or intoxicated pt) If Psychiatric or neuro disorder suspected, shift to mental status exam (LOC, orientation, memory, capacity to understand)
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purpose of interview
Developing a therapeutic relationship providing a picture of client as a whole person (the history) Assists in assessing and dx needs (should help to focus the physical exam, 80% of dx are based on interview and health history)
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The basics are
Courtesy, connection, comfort, confirmation, empathy, and confidentiality
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Types of Questions
Open-ended Direct More focused with more questions leading questions
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open-ended Qs
Used to open interview; most useful (what gets you the most info and allows pt to fill in the blanks)
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Direct Qs
usually are closed-ended (you need specific answer (short answer--who, what, where, when)
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More focused with more questions
permission-giving Qs. the more Qs, the more pieces of the puzzle you get
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Leading questions
be careful; pt answers in a way they think you want to hear
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Nonverbal communication
Body posture, gestures, facial expressions, eye contact, mirroring, interpersonal distance, active listening
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Common errors in communicating
Giving advice, changing the subject, social vs therapeutic response, false reassurance, jumping to conclusions, biased questions, ignoring spiritual needs, being judgmental
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pt with altered capacity
Determine whether pt has decision-making capacity for pts with capacity: obtain consent before talking about their health with others, a spouse may report significant family strains, depression, drinking habits etc. that patient denied. (divide the interview, one with each person) pt with impaired capacity: find surrogate informant/decision maker. assess quality of relationship with patient and est. how they know patient
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Talkative pt
give pt free reign for 5-10 min focus on what seems most important to pt show interest--ask Qs Don't show impatience if time runs out explain need for second meeting
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Crying pt
Crying signals strong emotions ranging from sadness to anger offer a tissue, make a supportive remark
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Angry or disruptive pt
Accept angry feelings from patient you can validate their feelings without agreeing
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Yes/No Qs
Do you Have you/have you ever Are you
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Subjective data
obtained prior to physical exam; symptoms; all about what the pt says
falls, motor vehicle accidents, blows to the head, assaults
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Common/concerning symptoms of the head
headache head injury head or neck surgery traumatic brain injury
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When a node is detected, note:
size, shape, consistency, delimitation (discrete or matted together), mobility, tenderness
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Tender nodes suggest
inflammation
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Hard/fixed nodes suggest
malignancy
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Keloid
secondary lesion; huge scar that extends beyond border of the initiating injury
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Lichenification
secondary lesion; Visible and palpable thickening of the epidermis (Prolonged, intense scratching eventually thickens the skin and produces tightly packed sets of papules; looks like surface of moss)
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Vitiligo
depigmentation of skin (extreme lack of melanin; cow) pale areas are the vitiligo
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patient's perspective on the illness
FIFE
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Four general goals of examination
Maximize pt's comfort Maintain pt safety Avoid unnecessary changes in position Enhance clinical accuracy and efficiency
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Tangential Lighting
optimal for inspecting structures such a the jugular venous pulse, thyroid gland, and the apical impulse of the heart (pulse over the apex of the heart)
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Melanoma
black tumor pigment-producing melanocytes lethal--causing 70% of skin cancer deaths
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Basal Cell carcinoma
Basal level of epidermis accounts for most skin cancers sun-exposed areas pearly white/translucent grow slow, rarely metastasize
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squamous cell carcinoma
Arise in upper layer of epidermis crusty and scaly red, inflamed, ulcerated
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Local warmth means
inflammation or cellulitis
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Dry skin
Hypothyroidism
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Dehydration
Dry mucous membranes, cracked lips, dry skin, and lack of tears
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Jaundice suggests
liver disease or excessive hemolysis of RBCs
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Cyanosis in congestive heart failure
usually peripheral, reflecting low blood flow; venous obstruction may cause peripheral cyanosis
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Central cyanosis
advanced lung disease, congenital heart disease, and hemoglobinopathies
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Pallor results from
decreased redness in anemia and decreased blood flow, as occurs in fainting or arterial insufficiency.
Other skin variations that don't fall into primary or secondary lesions
callus, cutaneous horn, seborrhea, cutaneous tag
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Inspection and palpation of hair
Distribution Texture Quantity (alopecia or hirsutism) parasites
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Clubbing of nails
Smokers; associated with chronic cardiovascular or pulmonary disease; hypertrophy of the tissue beced
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special histories
Infants/children (still developing; how was pregnancy) Adolescents Pregnant women Older adults (polypharmacy)
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Immunocompetent
means immune system works; Tissue rejection: if immune system isn't shut down on purpose, the organ will be rejected We shut it down with steroids; steroids come out of the adrenals and during stress response it suppresses immune system
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immunoincompetent
Immune system gets confused (gets dementia goes after body it should be protecting) Allergic (overdrive immune system--monster response) Immunodeficient (HIV/AIDS) Autoimmune (Arthritis, Hashimotos)
Immunity, phagocytosis, collector of interstitial fluid
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Where do you find lymphatic system
anywhere there are blood vessels except placenta and brain Placenta: it'd attack the tissue of the baby Brain: it'd swell and your skulls a closed cavity so somethings gotta go--the foreman magnum. the first thing to go would be the brainstem--you would die (WHEN LYMPHATIC TISSUE is doing it's job, they swell)
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Lymph nodes are most accessible
head neck arms axilla inguinal area
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Inspection and palpation of lymph nodes
edema, erythema, size, consistency, mobility, discrete or matted, tenderness, warmth
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Nodes
Ask if the pt knows of any lumps or bumps on their body most often evaluated region by region during head to toe assessment (Femoral pulse, feel for swollen lymph nodes)