buttered biscuit server test study guide
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8 Terms
what are the five core values for the buttered biscuit
honesty
ownership
care
excellence
positivity
what is the buttered biscuit’s purpose
we exist to provide an honest breakfast using high quality ingredients
what is the buttered biscuit’s mission
to glorify God by being a faithful steward of all that’s entrusted to us.
what is the buttered biscuit’s vision
to have a positive influence on all who we come into contact with
what are the 4 pillars of the buttered biscuit
service
food
culture
atmsphere
what is the buttered biscuits core 4
create eye contact
dedicated/genuine smile
speak warmly with care & knowledge
connect with your guests to met their needs
what are the 8 steps of serving
greet guests with the core 4 within 5 seconds
gateway question
share or showcase
drinks; prompt guests to order & return
RRR (return, retrieve, repeat)
Deliver perfect food
specific follow up
courteous & attentive checkout
invite to visit us again
define 2nd mile service
making the extra steps (mile) to make the guests happy
Note 
Flashcards (500)