7 Steps of Identifying the Problem

Identify the Problem

Using resources to collect data and come up with a potential solution

Establish a Theory

Check for simple issues and question the obvious

Test the Theory

verify if theory was correct and escalate if needed

Establish a Plan of Action

Create a detail plan to fix the problem and keep in mind the potential affect it might have on the system or network

Implement the solution

Go through with the plan

Verify Full system functionality

Test the system after the solution has been implemented

Document Findings

Record the problem, how it was diagnosed, the solution implemented, and the outcome. This can make future issues easier to fix