Business information systems- midterm

The age of information means that information is abundant to us everywhere

TRUE

Businesses gain a competitive edge when they minimize costs and streamline business processes.

TRUE

Data spawns from information

FALSE

Which one is not a core driver of the Information age?

A. Data

B. Information

C. Analytics

D. Knowledge

C. Analytics

In large corporations it is common for independent departments to work together and communicate to fulfill the company’s needs. Which of the following departments would you most likely find when developing MIS Solutions for a company?

A. ACCOUNTING

B. SALES

C. HUMAN RESOURCES

D. MARKETING

E. You would most likely find all of these departments

 

E. You would most likely find all of these departments

What are the core drivers of the information age?

           a. Data

           b. Information

           c. Business Intelligence

          d. Knowledge

          e. All of the above

 

e. All of the above

What is data?

A Raw facts with no context

B Information that has been given context

C Information that has been analyzed and ready to be used to make decisions

D Information used to make business decisions

 

A Raw facts with no context

What are possible sources of information for business intelligence?

1. Customers

2. Competitors

3. Industries that analyze patterns

4. Partners

5. All answers are correct

All answers are correct

Why is business intelligence used by organizations?

1. To aid strategic decision making

2. To collect information

3. To help employees work more effectively

4. To learn about previously unknown data

5. To impress customers

1. To aid strategic decision making

There is a device that indicates the amount of moisture present in the soil of house plants. The levels of humidity and moisture are collected from the device and can be tracked on a phone app. What kind of data is collected in this case?

1. Structured data

2. Human-generated structured data

3. Machine-generated structured data

4. Unstructured data

 

Machine-generated structured data

“The high temperature yesterday was 74 degrees Fahrenheit” an example of-

A. Data

B. Information

C. Knowledge

1. Business Intelligence

B. Information

Anticipating that sales will increase during certain times of the year, such as Christmas, is an example of _______ ?

a. Data

b. Information

c. Business Intelligence

d. Knowledge

 

d. Knowledge

Which of the below choices best describe knowledge?

 

1. Knowledge refers to the awareness or understanding on the subject acquired from education or experience of a person.

2. Knowledge is the ideas that can be applied to a real-life situation

3. Knowledge is useless unless provided with context behind it

4. Knowledge is a large amount of raw facts

1. Knowledge refers to the awareness or understanding on the subject acquired from education or experience of a person.

What is a view of data at a particular point in time?

1. Fact

2. Unstructured Data

3. Snapshot

4. Knowledge

 

1. Snapshot

What is an example of human generated data?

1. Phone capturing your location

2. Car tracking the speed at which you are driving

3. Filling out a form on the computer

4. Standing on a scale to check weight

Filling out a form on the computer

All of the following are considered as “goods” EXCEPT:

A) Groceries

B) Giving legal advice

C) Clothing

D) Cars

B) Giving legal advice

What would “Joshua sold 5,300 copies” be considered?

1. Data

2. Information

3. Business Intelligence

4. Knowledge

Data

Business Process reengineering is the analysis and redesign of workflow within and between enterprising

TRUE

Business Process Modeling is the analysis and redesign of workflow within and between enterprises?

FALSE

BPM deals with the analysis and redesign of a flow chart

FALSE

The primary goals of BPR efforts are to reduce organizational layers and eliminate unproductive activities.

TRUE

How can a company use business process reengineering to improve its business?

A Identify inefficiencies in current workflow

B Hire more engineers

C Ask employees

D Invest into more efficient product offering

 

A Identify inefficiencies in current workflow

What does BPR stand for

A Business process redo

B Business process re-engineering

C Business process re-evaluation

D Business plan redesign

 

B Business process re-engineering

Which of the following is not a Customer facing process?

1. Order processing

2. Strategic planning

3. Customer service

4. Sales process

 

1. Strategic planning

Which of the following is the analysis and redesign of workflow within and between enterprises?

1.  BPMN

2. BPR

3. BPM

4. CRM

 

 

2. BPR

hich is not an element used to construct a BPMN diagram?

1. Swim lanes

2. Median

3. Activities

4. Connectors

1. Median

What is the first step in the business process reengineering process?

1. Identify issues and opportunities

2. Design and implement to-be process

3. Develop an improvement strategy

4. Identify any root causes and major themes

5. Document as-is process

5. Document as-is process

In BPMN, a gateway is denoted by which of the following symbols

1. Oval

2. Rectangle

3. Diamond

4. Arrow

 

2. Diamond

Which type of model shows improvements and shows how problems can be fixed for the business to improve?

A. As-Is Process,

B. To-Be Process

C. Stakeholders

D. Outsourcing

 

B. To-Be Process

 What is considered a BPMN activity?

1. A task in a business process

2. Something that controls the flow of a process

3. The path in which the process flows

4. Anything that happens during the course of a business process

1. A task in a business process

When an as-is business process is reengineered then what is the finished business process called?

1. To-be business process

2. Niche Market

3. Finished business process

4. CRM

1. To-be business process

What does BPMN stand for?

1. Business Process Mapping and Notation

2. Business Process Model and Notation

3. Business Process Model and Navigation

4. Business Practice Model and Notation

1. Business Process Model and Notation

Which of the following is a not a type of organizational information system?

Executive information system

Decisions support system

Analysis processing system

Transactional processing system

Analysis processing system

At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

TRUE

Strategic decisions are highly structured decisions.

FALSE

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.

TRUE

What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision?

Analytics

Structured decisions

Unstructured decisions

Semistructured decisions

Semistructured decisions

The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with which of the following?

Decision making

Problem solving

Opportunity capturing

All of the choices are correct

All of the choices are correct

At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?

Operational level

Managerial level

Strategic level

All of these

Managerial level

Which of the following is considered the output in the systems thinking example of a DSS?

TPS

Optimization

Goal Seeking

Forecast

Forecast

Which of the following is considered an unstructured decision or strategic decision?

Reordering inventory

Deciding to enter a new market

Creating the employee weekly staffing schedule

Creating the employee weekly production schedule

Deciding to enter a new market

If a company has a large customer base but struggles with creating relationships with them, adopting a CRM system would have no impact on customer relationship

FALSE

CRM is a kind of management information system.

TRUE

The number of new customers is an example of a CRM success metric

TRUE

CRM aims to support business operations that lead to high customer satisfaction

TRUE

Today, social media is an effective way to enact CRM in a business/customer relationship.

TRUE

What does CRM stand for ?

A. Custom relation Manager

B. Custom real Management

C. Customer relationship Money

D. Customer relationship management

Customer relationship management

What is the main purpose for CRM?

A. To effectively communicate business strategies

B. To Help form a relationship between firm and its consumers

C. To exploit customers when developing new products

D. To help business find a way to prepare quarterly earnings reports for shareholders

 

B. To Help form a relationship between firm and its consumers

What supports traditional and transactional processing for day to day front office operations or systems that deal directly with the customers?

         a. Analytical CRM

         b. Operational CRM

         c. Marketing and Operational CRM

         d. Sales and Operational CRM

b. Operational CRM

Which of the following is not a part of Operational CRM?

1. Human Resources

2. Sales

3. Customer service

4. Marketing

1. Human Resources

What is CRM?

A. Managing all aspects of a customer’s relationship with an organization

B. Analyzing the business process and diagraming it

C. Data put together in a context

D. A means to set quarterly production goals and collect data to check against the goal

A. Managing all aspects of a customer’s relationship with an organization

Which of the following systems would be used for front office operation?

1. Data Warehouse

2. Data mining

3. Customer Service systems

4. None of the above

1. Customer Service systems

……………………….supports back-office operations and strategic analyses and includes all systems

that do not deal directly with the customers.

A. Operational CRM

B. CRM

C. Cross-Selling

D. Analytical CRM

D. Analytical CRM

What are the two different types of CRM?

a. Operational and Systematical

b. Operational and Analytical

c. Analytical and Managerial

d. Data and Information

 

b. Operational and Analytical

An ERP disadvantage is that it can be very difficult to change once implemented

TRUE

Enterprise resource planning systems serve as the organization’s backbone in providing fundamental decision-making support

TRUE

Over-reliance on the consultants is a valid reason for ERP failure.

TRUE

What are the reasons for failure of Enterprise Resource Planning systems?

A. Insufficient training , extensive customization

B. Full time project management,

C. Too much user training

D. Clear strategy, a good plan

A. Insufficient training , extensive customization

What is ERP?

A. Integration of all departments and functions into one system

B. Data is collected to create information

C. Common knowledge

D. Collection of customer related information

Integration of all departments and functions into one system

Which of the following is not a common core ERP component?

A. Accounting/finance

B. Production/materials management

C. Human Resources

D. Marketing

D. Marketing

Which of the following is not a reason why ERP systems are powerful tools?

• ERP is a logical solution to incompatible applications

• ERP addresses global info sharing & reporting

• ERP avoids pain & expense of fixing legacy systems

• ERP can send automatic messages to customers

 

• ERP can send automatic messages to customers

Which of the following is NOT a reason for ERP failure?

1. Insufficient testing

2. Over-customization

3. No clear destination

4. Poor presentation skills

1. Poor presentation skills

Why is it difficult to measure ERP success?

1. One ERP system can span across an entire organization

2. ERP systems never work because they are too complicated

3. ERP systems are only for small companies that aren’t concerned about how successful it is

4. ERP success is not difficult to measure

 

1. One ERP system can span across an entire organization

Which of the following activities are considered business facing processes?

1. Emailing order confirmation

2. Purchasing Raw materials for orders

3. Interaction with customer service and customer

4. Customer ordering shoes on website

1. Purchasing Raw materials for orders

A sensitivity analysis is an analysis of how the outputs will change as inputs from the assumptions area vary.

TRUE

Fixed cost changes with the rate or unit sale.

FALSE

Formulas may be copied. However, cells that should not change in a formula should be named

TRUE

The first step in the app life cycle is analysis

TRUE

Developers act as intermediaries between business units and business analysts

FALSE

While developing a new app, hiring another firm to do a job that traditionally might have been done in house is called

a. Offshoring

b. Onshoring

c. Outsourcing

d. Competitive advantage

c. Outsourcing

Which of the following are fixed costs?

A Rent

B Labor costs (paid by unit produced)

C Raw material costs

D Sales person commission

A Rent

What is offshoring?

1. Outsourcing to a firm that resides in your own country

2. Outsourcing to a firm that resides in a foreign country

3. Hiring another firm to do a job that could have been done in-house

4. What you make on every sale after subtracting variable costs

1. Outsourcing to a firm that resides in a foreign country

Which of the following is the correct function in excel to add the values in cells A2 and A3?

1. =SUM(A2:A3)

2. =SUM(A2-A3)

3. =SUM(A2/A3)

4. =SUM(A2=A3)

1. =SUM(A2:A3)

You and the developer of your app agree that each year, there will be a $500 fee for developer maintenance on the app. This is an example of a

a. Variable Cost

b. Fixed Cost

c. Contribution Margin

d. Advertising Cost

 

b. Fixed Cost

If the price per unit of an app is $2.00 and the marketplace platform's (where it is sold) commission is 25%, what is the contribution margin if 10 apps are sold (amount left after commission is paid)?

1. $15

2. $20

3. $17.50

4. $12.00

 

1. $15