Quality Management Vocabulary

Vocabulary flashcards based on Quality Management lecture notes.

Deming Philosophy

Focuses on continual improvements in product and service quality by reducing uncertainty and variability.

Mission Statement

Company must create and publish one to commit to

Appreciation for a System

The understanding of how different parts of an organization affect each other.

Theory of Knowledge

Understanding the causes and effects, predict outcomes, and make improvements.

Psychology

Understanding how to motivate people intrinsically and extrinsically.

Quality

Fitness for use; product performance that results in customer satisfaction and freedom from deficiencies.

Juran's Quality Trilogy

Quality planning, quality control, and quality improvement.

Juran's Breakthrough Sequence

Proof of need, project identification, organization, diagnostic journey, remedial journey, holding the gains.

Quality is Free

Quality is free because the cost of unquality costs money.

Quality Definition

Quality means conformance to requirements, and zero defects is the only performance standard.

Kaoru Ishikawa

Advocated use of simple visual tools and statistical techniques.

TQC (Total Quality Control)

Quality Leadership, Modern Quality Technology, and Organizational Commitment.

Core Quality Management Principles

Customer focus, teamwork, and continuous improvement.

Modern Quality Management Principles (ISO9000)

Customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management.

Leadership Practices

Establish a vision, set goals, model values, build trust, empower employees, and recognize contributions.

Engagement of People Practices

Ensure abilities are valued, make people accountable, enable participation in improvement, and encourage knowledge sharing.

Process Approach Practices

Manage activities as processes, measure capability, identify linkages, prioritize opportunities, and deploy resources effectively.

Improvement Practices

Improve performance, align activities, empower people, measure consistently, and celebrate successes.

Evidence-Based Decision Making Practices

Ensure data accessibility, analyze data, make decisions based on analysis, and balance with practical experience.

Relationship Management Practices

Manage costs, optimize resources, create value, share information, and collaborate on improvement.

TQ Techniques

Plan work, collect data, analyze results, monitor progress, and solve problems using tools.

Variation

Understanding & reducing this are keys to success because it exists in all processes.

Variation Consequences

Increases unpredictability, reduces capacity, contributes to bullwhip effect, and makes it difficult to find root causes and detect potential problems.

Uncontrollable Variation

Natural part of a process, can be found and controlled.

Attribution Error 1

Variation due to common causes.

Attribution Error 2

Variation due to special causes.

Quality Management System (QMS)

Mechanism for managing and improving processes for customer satisfaction at the lowest cost.

QMS Objectives

Higher product conformity, fewer defects, improved productivity.

Typical QMS Records

Inspection reports, test data, audit reports, calibration data.

ISO 9001:2015

Provides requirements for a quality management system.