emotional intelligence

What is emotional intelligence?

The ability to understand and manage your own emotions and properly respond to others’ emotions.

How can emotional intelligence help you in patient care or stressful situations?

It helps defuse conflict, build rapport, communicate more effectively, and manage difficult situations.

How should you react to stressful situations to practice emotional intelligence?

Assess how you react and work on staying calm and in control when facing minor irritations.

How can mindfulness support emotional intelligence?

By purposely focusing on the present moment without blame or judgment of yourself or others.

What does taking responsibility for your actions mean in emotional intelligence?

Avoid quickly blaming or attacking others; acknowledge your own role in a situation.

Why should you consider how your actions affect others?

To think about how your words and actions will make others feel before you act.