2.6 - communication

communication definition

exchange/ transfer of information/ data/ ideas

channels of communication

• formal

• informal

• internal

• external

methods of communication

• verbal

• written

• visual

• non-visual

formal channel of communication description

• through official channels, endorsed by organisation

• follows an official chain of command

• required professional etiquette

advantages of formal communication

• credible and reliable

• clear on roles and responsibilities

• efficient flow of information

• reduced mistakes

disadvantages of formal communication

• can be slower

• higher costs due to necessary systems and security

informal channel communication description

• through unofficial channels

• casual and organic

• without any boundaries

advantages of informal channel

• less time consuming

• less costly

• improved transparency

disadvantages of informal channel

• not always reliable

• no official record

• risk of miscommunication

• hard to control

barriers to communication

• language

• cultural

• physical

• technological

• organisational

• psychological