customer service situations

0.0(0)
studied byStudied by 0 people
learnLearn
examPractice Test
spaced repetitionSpaced Repetition
heart puzzleMatch
flashcardsFlashcards
Card Sorting

1/17

encourage image

There's no tags or description

Looks like no tags are added yet.

Study Analytics
Name
Mastery
Learn
Test
Matching
Spaced

No study sessions yet.

18 Terms

1
New cards

Carol Dreams

Tell me about a difficult customer.

2
New cards

Carol Dreams

How do you handle pressure or conflict?

3
New cards

Carol Dreams

Give an example of problem-solving.

4
New cards

L'Aceretta

How do you handle stress or multitasking?

5
New cards

L'Aceretta

Give an example of working under pressure.

6
New cards

L'Aceretta

How do you prioritize your work?

7
New cards

Hidravolt Guagua

How do you handle unexpected responsibilities?

8
New cards

Hidravolt Guagua

Tell me about a time you took initiative.

9
New cards

Hidravolt Guagua

Describe your customer service experience.

10
New cards

Wrong QR

Tell me about a time you caught a mistake.

11
New cards

Wrong QR

How do you ensure quality in your work?

12
New cards

Wrong QR

Have you ever prevented a problem before it happened?

13
New cards

Caratulas Numbering

How do you handle change?

14
New cards

Caratulas Numbering

Tell me about a time you had to learn something quickly.

15
New cards

Caratulas Numbering

How do you pick up new tools or systems?

16
New cards

Illuminated Sign Turnaround

Have you ever exceeded a customer’s expectations?

17
New cards

Illuminated Sign Turnaround

Describe a time you turned a hesitant customer into a sale.

18
New cards

Illuminated Sign Turnaround

What strategies do you use to identify customer needs?