Group 3 - INTRODUCTION TO HOSPITALITY MANAGEMENT

What does the food and beverage services sector include?

Food trucks, cafes, bars, restaurants, and catering services.

The primary focus of food and beverage operations is to ensure what?

Good taste, quick service, and customer enjoyment in a clean environment.

What are some types of food and beverage operations?

Room service, buffets, cafes, and fine dining restaurants.

What is a food preparation operation?

It refers to the full handling and preparation of food prior to serving.

List the steps involved in food preparation operations.

Planning, sourcing, receiving, storing, preparing, cooking, and serving.

What is the purpose of quality control in food service?

To ensure food satisfies requirements for presentation, flavor, and safety.

What are Property Management Systems (PMS) used for?

To oversee hotel operations including reservations, check-ins, and billing.

What do Customer Relationship Management (CRM) systems do in hospitality?

They help manage and analyze data and interactions with customers.

How do Point of Sale (POS) systems assist hotels and restaurants?

They streamline sales transactions, order taking, and inventory management.

What is the role of online booking engines in hospitality?

They allow guests to make reservations directly on hotel websites.

What advantage do AI and chatbots provide in hospitality?

They automate customer service and personalize guest experiences.

How do mobile payment systems benefit customers?

They provide convenience by allowing contactless transactions.

What is the importance of information technology in hospitality management?

It enhances efficiency in inventory, booking, and customer data management.

What is a key trend affecting the hospitality industry?

Guests demanding more personalized options and superior experiences.

What does the adoption of technology in hospitality lead to?

Heightened productivity and improved efficiency.

What is the benefit of using direct booking technology?

To avoid paying commission fees to third-party platforms.

How can technology assist in inventory management?

By automating listing rooms on multiple booking platforms.

What innovative technologies are being used in modern hotel rooms?

State-of-the-art amenities that offer comfort and convenience.

What is a key benefit of new technologies in hotels from the guest perspective?

Time and effort saved, leading to happier guests.

What should food service businesses prioritize to maintain standards?

Efficiency and customer satisfaction.

What does the hospitality technology systems include?

PMS, CRM, POS, online booking engines, AI, and mobile apps.