SOWK 531 Module 1 Chapter 3

Acceptance

Values and Practice Principles: ___

• Affirms clients’ perspectives

• Values clients’ contributions

• Regards clients and their situations positively

• Authenticates the worth and dignity of client systems

• Recognizes clients' capacity for growth

• Builds on clients’ strengths

Individualization

Values and Practice Principles: ___

• Differentiates the unique characteristics and circumstances of each client

• Affirms uniqueness of clients’ stories

• Demonstrates sensitivity to cultural diversity

• Provides antidote to stereotyping

Nonjudgmentalism

Values and Practice Principles: ____

Acknowledges personal beliefs do not fit others’ circumstances

• Suspends judgments

– Not blaming clients for their situations

– Not judging clients as worthy or unworthy of services

• Honors perspectives of clients

• Respects cultural differences

Objectivity

Values and Practice Principles: ___

• Separates personal feelings from clients’ perspective

– Refrains from personal bias

• Expresses empathy rather than detachment

• Self-awareness contributes by

– Sorting out personal perspectives

– Providing insight

– Maintaining professional boundaries

Presupposes

Values and Practice Principles: Self- Determination

• Upholds clients’ rights to make choices and decisions

• ___ freedom from coercion and manipulation

– Paternalism

– Maternalism

• Fosters collaboration

Access to Resources

Values and Practice Principles: ___

Promotes equal and equitable access to alternatives and opportunities

• Honors human dignity and self-determination

• Creates agencies and services that welcome diverse clients

• Advocates policies and procedures that address gaps and barriers

Confidentiality

Values and Practice Principles: ___

• Ensures rights to privacy

• Guides professional behavior

• Forms basis for trustworthy professional relationships

Underscores

Values and Practice Principles: Accountability

• ___ responsibility for personal and professional conduct

impartiality

Values and Practice Principles: Accountability

Highlights clients’ rights to expect social workers will

– Have sufficient expertise

– Follow through on their commitments

– Act with integrity and ___

evidence-based

Values and Practice Principles: Accountability

Emphasizes social workers’ obligations to

– Know applicable laws and legal requirements

– Utilize ___ practices

Patterns of thinking

Personal Values and Perspectives: Frames of Reference

• Includes

– Expectations of situations

– Others’ expectations of us

– Previous experiences

– ___

Shapes

Personal Values and Perspectives: Frames of Reference

___:

– What we see

– Our interpretation of what we see

– How we respond to others

Non-verbal nuances

Personal Values and Perspectives: Communicating Personal Views

• Communication occurs continuously

– Verbal messages

– ___

• Communication conveys content and defines relationship

optimism

Personal Values and Perspectives: Communicating Personal Views

Social workers’ communication with clients

– Reveals personal views and attitudes

– Discloses how workers genuinely regard clients

Operating from a respectful and affirming frame of reference is critical

– Conveys ___

– Focuses on strengths

– Demonstrates confidence in clients

socially constructed hierarchies

Personal Values and Perspectives: Communicating in Context

Context includes the effects of ___

– “Expert” social worker and “needy” client

– Ascribed social roles

– Socioeconomic status

– Dominant ideologies

– Impact of ‘isms: sexism, racism, heterosexism, ageism, ableism

frames of reference

Personal Values and Perspectives: Communicating in Context

Implicit and explicit bias can invade ___

– Impede a nonjudgmental approach

– Undermine client competence

– Discourage collaboration

personal and practice

Personal Values and Perspectives: Conscious Use of Self

– Unique ___ style in interactions with clients

– Asset for

▪ Communicating effectively

▪ Working collaboratively

▪ Maintaining professional boundaries

self-awareness

Personal Values and Perspectives: Conscious Use of Self

Requires heightened ___ about

– Life circumstances

– Personal characteristics and cultural identity

• Continuously refined through

– Personal reflection

– Feedback from clients, peers, consultants, supervisors

Values and Principles in Action

Personal Values and Perspectives: ___

• Example of Paul Quillin’s work at Northside Family Services demonstrates

– Using self-awareness

– Respecting what clients bring

– How values influence practice

▪ Forming relationships

▪ Viewing situations

▪ Screening possible solutions

Cultural diversity

Values and Diversity: Multicultural Competence

___

– Differences generated by membership in various identifiable human groups

– Membership in multiple cultures means no one is monocultural

Multicultural social work

Values and Diversity: Multicultural Competence

• ___

– Practice with culturally diverse clients

• Social workers are responsible for adjusting to cultural differences

idiosyncratic

Values and Diversity: Cultural Humility

• Challenge

– Cultural identity is complex and ___

– Clients are the experts on their own cultural identities

– Social workers must honor clients’ cultural expertise

Cultural humility

___:

– Process of relating through an other-oriented stance

▪ Client is cultural expert

▪ Social worker is inquisitive, respectful learner

– Requires

▪ Self-awareness

▪ Understanding culturally embedded power imbalances

▪ Ability to listen carefully, respond with acceptance and curiosity

Cultural Competence

Values and Diversity: Practicing With Cultural Humility

___:

– Knowledge development

– Demographics, characteristics, values, useful interventions

Cultural Sensitivity

Values and Diversity: Practicing With Cultural Humility

___:

– Acceptance of cultural uniqueness

– Understanding of intersectionality

– Recognition of individuality resulting from amalgamation of cultural influences

Cultural Responsiveness

Values and Diversity: Practicing With Cultural Humility

___:

– Receptive communication pattern

– Central focus is on client’s construction of reality

Applying cultural knowledge

Generalist View: Practitioner–Level Cultural Competence

___:

– General awareness of cultural characteristics

– Cross-cultural communication skills

Recognizing status and privilege

Generalist View: Practitioner–Level Cultural Competence

___:

– Invisible to those with privilege, clearly visible to those without

– Examples: gender, class, religion

Becoming self-aware

Generalist View: Practitioner–Level Cultural Competence

___:

– Experience leaves us with preconceived notions, stereotypes, and prejudices

– To know others, we must know ourselves

cross-cultural

Generalist View: Practitioner–Level Cultural Competence

Becoming a competent ___ social worker

– Evolutionary process rather than end state

Agency–Level Cultural Competence

Generalist View: ___

• Culturally sensitive and culturally relevant

– Programs, services, and resource networks

– Policies

– Approaches to practice

• Services accessible and inviting to culturally diverse groups

• Utilization of indigenous resources

Community–Level Cultural Competence

Generalist View: ___

• Celebrates its diversity

• Promotes cross-cultural interactions

• Creates opportunities for people from all cultural backgrounds

• Works toward social justice