organizational behavior

If you wanted to change aspects of your company's culture and structure to better execute your strategy, what should you attend to?

organizational design

As a leader, you try to affect your subordinates' performance by clarifying the behaviors that will lead to desired rewards for them. What leadership theory are you implementing?

path goal theory

• In applying the path-goal theory as a leader, you try to motivate your subordinates by helping them cope with environmental uncertainty created by task structure, the primary work group, and what else?

the formal authority system

• You believe that you can and should adapt your leadership style depending on the situation, and that your primary goal as a leader is to clarify what employees need to do to perform effectively and earn rewards that they value. What leadership theory should you apply?

path goal theory

• If, after reflecting on the nature of leadership you decide that all leaders must treat their followers with respect, then you have identified a \___________ leadership model.

behavioral

• Fiedler believed that everyone's least preferred coworker is likely to be equally "unpleasant," and that differences in our descriptions of them actually reflect differences in what?

leaders personality traits

• As a new leader you have decided to apply the path-goal theory in managing your staff. One of the two important personal characteristics of subordinates in this theory is locus of control. What is the other important personal characteristic that you should consider?

perceived ability

• As the team leader you are trying to decide how much decision influence to allow your subordinates. Which leadership theory should you apply?

Tannenbaum & Schmidt's leadership continuum

• Top managers are increasingly responsible for maintaining high ethical standards for their own conduct, unfailingly exhibiting ethical behavior, and \_________________________

holding others in their organizations to the same standrads

• Self-protective leadership includes ensuring the safety and security of the leader and the group, being self-centered and status conscious, and \_________________

saving face

• Situations with implicit plans and goals and a malleable reward structure require a \______ degree of leadership.

high

• Strategic leadership emphasizes the ability to lead change as its central focus.

False- this describes transformational leadership

• Leaders who are coaches contrast leaders who are \_______

overseers

• Coercive power is \___________ appropriate.

rarely

• Sexual \___________ refers to unwanted sexual advances, requests, communication, or contact with the threat of punishment for noncompliance.

harassment

• What term refers to making informal or formal appeals to organizational superiors for intervention?

upward appeals

• Which of the following recommendations would NOT help someone to be more persuasive?

being with a hard sell

• \_________ refers to the process of portraying a desired image or attitude to control the impression others form of us.

impression management

T or F: Political behaviors are reduced by organizational factors including scarce resources and ambiguous roles.

false

T or F: If a behavior is enacted specifically to advance one's own self-interests, then the individual is acting politically.

true

T or F: Managing politics is about managing power

true

T or F: Anyone who controls critical resources that cannot be secured elsewhere is an unlikely target of political influence tactics.

false

avoiding conflict is a form of

political behavior

• People who are higher in which personality trait are more likely to engage in impression management behaviors?

self monitoring

• Which of the following involves bolstering one's authority by referring to rules, precedents, or official documents?

legitimating tactics

• Which of the following political tactics involves enlisting "spin doctors" to project a desirable image?

image building

• \____________ refers to social influence attempts directed at those who can provide rewards that will help promote or protect the self-interests of the actor.

organizational politics

• You try to get your team to agree that whatever decision is made about the new team workflow must improve productivity by at least 10%. Which political tactic is this an example of?

controlling decision parameters

• When your boss asks you to get feedback from at least three coworkers about your new product idea, you ask your three closest friends. Which political tactic is this an example of?

game playing

• You share advance information about the company's upcoming budget with only your two most trusted colleagues. Which political tactic is this an example of?

controlling information

T or F: • Effectively influencing others through persuasion, generating support, and inspiring trust are the core of effective politics.

true

T or F: Political skill involves having interpersonal influence and social astuteness.

true

T or F: • Political behaviors are most likely to occur when there is a reasonably low degree of ambiguity or uncertainty in the work environment.

false

T or F: • Conflict is at the core of organizational politics.

true

• Individuals who perceive themselves as \__________ rewarded relative to others who engage in organizational politics may begin engaging in political behaviors to increase their own rewards.

inequitably

• Two impression management techniques in particular tend to work well in job interviews. One is self-promotion. What is the other?

ingratiation

• Which of the following involves engaging the help of others to persuade someone to do something?

coalition tactics

• After your coworker asks if she can format a project differently from what your boss wanted, you say, "Do whatever you want—I won't get in your way." You exhibited the \____________ response to an influence attempt.

compliance

• Your subordinate Jack tries to influence you through reason. What upward influence style does Jack use?

tactician

• Which influence tactic would be best to use in a country with strong democratic traditions, rather than in a country in which obedience to leaders is a strongly held cultural value?

consultation

• Which influence tactic involves appealing to someone's aspirations, values, and ideals to gain his or her commitment?

inspirational appeals

• You decide to hire the consulting firm that agrees to put your desired recommendations in their report regardless of its actual findings. Which political tactic is this an example of?

using outside experts

• When a colleague wants to introduce a topic in a meeting that is not on the agenda, you state that per the group's rules it should be put on the next meeting's agenda if it is to be brought up to the group. Which political tactic is this an example of?

controlling the agenda

• You ask a colleague to support your effort to convince the boss to adopt your design for the new product rather than a rival coworker's design. Which political tactic is this an example of?

building coalitions

T or F: • If a behavior is enacted specifically to advance one's own self-interests, then the individual is acting politically.

true

T or F: Managing politics is about managing power

true

T or F: • Political behaviors are reduced by organizational factors including scarce resources and ambiguous roles.

false

T or F: • Anyone who controls critical resources that cannot be secured elsewhere is an unlikely target of political influence tactics.

false

• If you want to be an effective politician at work, you must effectively influence others through persuasion, by generating support, and \_______________.

inspiring trust

• People who engage in impression management often take great care to do what?

to be perceived in a positive light

T or F: In general, the degree to which a given employee acts politically is not influenced by her perception of the organization's culture.

False- employees who see others getting ahead via politics will being to behave more politically themselves

• Your coworker wants to go to a concert and asks you to take a last-minute shift for him "because we're friends". He is using the \_____________ influence tactic.

personal appeal

• If you have high referent power, which upward influence tactic should you use?

ingratiation

• Why does persuasion get people to do things differently?

because they want to

• When your boss says, "Can I get your advice about these different vendors we're evaluating?" she is using the \_____________ influence tactic.

consultation

• Lorena is your most assertive subordinate and often tries to negotiate with you and sell you on her ideas about how to do her job better. What upward influence style does Lorena use?

shotgun

• What is the least effective influence tactic?

pressure

• Which upward influence style emphasizes reason and uses an average amount of influence?

tactician

T or F: • People generally use political behavior in an attempt to obtain and use power.

true

T or F: • Employees who exhibit compliance are following a leader's directions but are not exerting extraordinary effort to accomplish those directions.

true

• Which of the following would be most likely to decrease the overall occurrence of politics within an organization?

reducing uncertainty

• Compared to the human resource department, you believe that your production unit is better able to influence high-level decisions. What type of power are you considering?

centrality

• Your departments power is derived from one of two things. The first is its strategic power. What is the other source of your departments power?

its control of resources

• Which influence tactic involves requesting someone's advice to solve a problem or mutually setting goals to increase a follower's commitment to the leader's decision?

consultation

• Political behaviors are enhanced by \________________

Ambiguous roles and goals, centralization, and complexity

• Which influence tactic uses logic and facts to persuade someone?

rational persuasion

• Which of the following involves offering something of value now or in the future as recompense for someone's cooperation?

exchange

T or F: • According to Vroom's decision tree approach, one decision-making process is best for all situations.

false

• You are frustrated at work because you feel that your supervisor only assigns you the mundane tasks and that you receive less support from her than do your teammates.

out-group

• Patrice is Bert's supervisor. Bert often knows things Patrice's other subordinates don't, and he gets the lion's share of special, more autonomous duties. According to the LMX model, which of the following is also likely to be true?

Bert gets more support from Patrice than Patices other subordinates do

• According to the leadership grid approach, the ideal manager has a \________ rating on the leadership grid.

9,9

• What type of leadership is focused on routine, regimented activities?

transactional leadership

• In Duncan's company, the sudden departure of 5 top managers spurs the CEO to massively reorganize the hierarchical structure. Why is this not an example of organization development?

Because the change wasn't planned

\___________ are the preferred values and norms explicitly stated by the organization.

espoused values and norms

• Research suggests that organization culture is understood and communicated through the use of \____________

stories and symbols

• Intranets that are rarely updated can reflect a culture that \___________________.

Does not value employee contributions, has poor internal contributions, and has poor attention to detail

T or F: • Most managers are not in a position to create an organization culture.

true

• The process through which individuals become social beings is called \___________

socialization

• Sarah's boss implements a new policy for filling out TPR reports. When Sarah follows this new policy, the recipients of the reports complain that the old way was better. They urge Sarah to ignore her boss, who never sees the TPR reports anyways. Sarah agrees. This is an example of \________

group inertia

t or f: • Managers are most effective at implementing change when they consider all subsystems equally rather than restrict their focus to a small part of the organization. This is an example of a holistic view of change management.

true

• For a manager who is unable to create an organizational culture, what is the central cultural issue the manager faces?

How to best use the existing cultural system

t or f: • The most important organizational mechanism affecting the socialization of workers is the behavior they see experienced employees exhibit.

true

t or f: • All firms have cultural values consistent with high performance

false

t or f: • Changing from a traditional organization to a team-based organization is an example of an organization culture change.

true

• If you find yourself working as a manager in a company with performance-reducing values, you should

try to change the organizations culture

• If you want your employees to resolve conflict cooperatively, what would you try to influence or create?

Agreeable conflict management norms

Because of the strong bureaucracy in your organization you try to avoid participating in conflict-related discussions and avoid interacting with coworkers when a conflict is possible. What type of culture is this?

passive-aggressive conflict culture

• Sometimes an interaction doesn't go right between employees. If they are upset, then you get them together and work it out in a teamwork approach. What are you reinforcing?

collaborative conflict culture

• A \______________ conflict culture is passive and agreeable

avoidant

A \______________ conflict culture is passive and disagreeable

passive aggressive

• A \______________ conflict culture is active and agreeable

collaborative

• A \______________ conflict culture is active and disagreeable

dominating

• The silent treatment is most common within \_________ conflict cultures.

passive aggressive

t or f: • Organizational socialization typically changes employees' values.

false

t or f: • Both reengineering and rethinking the organization are considered structural change.

true

• What term refers to a diagram of the chain of command and reporting relationships in a company?

organizational chart

• If you are starting a new company and need employees to do a variety of things while you make most of the decisions yourself, you would use a \________________ organizational structure.

prebureaucratic

• If you are working in a consulting company and need to form short-term cross-functional and cross-level project teams to serve client needs, what type of organizational structure should you use?

a lattice structure

• Larger organizations tend to have \________ specialization and departmentalization and \______ rules than do smaller firms.

greater, more

• \___________ are permanent task forces created to address specific problems or recurring needs.

cross-functional teams