quality improvement in healthcare - dr. z

health care quality is the degree to which health services:

1. incr. probability of positive (desired) outcomes

2. decr. probability of negative (undesired) outcomes

3. correspond with current medical knowledge

health care quality from a patient perspective:

1. offers the pt what they want

2. provides the pt with what they need

quality by inspection is often referred to as ______

quality control

what is quality by inspection?

activities designed to ensure adequate quality

the reactive mechanism of quality by inspection detects _________

variation in a final product but does NOT assure quality within the system

-if performance level is acceptable, system is allowed to continue functioning

what ensures that standards of quality are being met?

quality assurance

T/F deviations and outliers from standards are identified with quality assurance

TRUE

with quality assurance, improvement is focused on ____________ rather than _____________

dealing with the outlier in the process rather than improving the process or preventing the variation

reactive and defensive

______ is improvement solely by inspection and focuses on the defect found

a. quality by inspection/quality control

b. quality assurance

a.

__________ is improvement based on performance to meet a specific standard and focuses on dealing with the outlier

a. quality by inspection/quality control

b. quality assurance

b.

list the shared features of quality by inspection and quality assurance

reactive and defensive

require inspection to identify defect or outlier

improvements focus on inspection findings

no process improvement

no variation prevention

__________ is a continual improvement process associated with providing a good or service that meets or exceeds customet expectations

continuous quality improvement (CQI)

CQI requires ________ participation

a. organization-wide

b. individual

a.

what focuses on preventing and reducing internal sources of variations and promotes a systems perspective that is nonpunitive to an individual?

CQI

the quality management method of six sigma assumes that ___________

defects are responsible for the “cost of poor quality”

the statistical measurement of six sigma is used to ___________

compare quality across processes and across organizations

what is the worldwide standards for quality management and quality assurance?

a. ISO 800

b. ISO 450

c. ISO 5000

d. ISO 9000

d.