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26 Terms

1

Travel and Tourism Industry

Businesses and services that support travel for leisure, business, or other purposes, including transportation, lodging, attractions, and services.

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2

Front Office Operations

Customer-facing roles in the travel business, such as hotel receptionists and travel agents, who directly interact with clients.

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3

Back Office Operations

Support roles in the travel business, including accounting and marketing, that ensure smooth business operations.

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4

Guided Tours

Tours led by a tour leader who provides insights and manages logistics during the experience.

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5

Self-Guided Tours

Tours where travelers explore on their own, often using apps or brochures for guidance.

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6

Group Tours

Travel arrangements where individuals join a structured tour with a larger group, usually pre-arranged.

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7

Private Tours

Tailored travel experiences for individuals or small groups, offering personalized itineraries.

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8

Historical Tours

Tours focused on cultural heritage and historical sites, often involving storytelling.

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9

Corporate Tours

Tours designed for business travelers, incorporating company visits and networking opportunities.

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10

Adventure/Ecotourism

Travel experiences emphasizing outdoor activities and eco-friendly practices.

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11

Cultural Destinations

Locations with rich history and traditions, such as Paris or Rome, often featuring museums and local heritage.

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12

Natural Destinations

Locations such as national parks and beaches, known for their natural beauty and outdoor activities.

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13

Recreational Destinations

Places like resorts and theme parks offering activities for relaxation and entertainment.

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14

Traditional Tourism

Mass travel characterized by large-scale hotels and operations, often with environmental impacts.

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15

Sustainable Tourism

Tourism that promotes eco-friendly practices and supports local communities while minimizing environmental impact.

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16

Independent Travel Agencies

Small businesses that offer personalized travel services.

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17

Online Travel Agencies (OTAs)

Websites like Expedia and Booking.com that facilitate travel bookings online.

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18

Tour Operators

Companies that organize and sell packaged tours.

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19

Destination Management Organizations (DMOs)

Entities that promote tourism to increase visitor numbers and create attractive travel experiences.

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20

Contracted Services

External services such as cleaning and catering that travel and hospitality businesses hire to support operations.

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21

Lodging Types and Classifications

Different forms of accommodations including hotels, resorts, hostels, and vacation rentals.

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22

Transportation Modes

Various travel methods, including air travel, land transport, and water transport used in tourism.

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23

Tourism Effects on Community

The positive and negative impacts of tourism, including economic growth and environmental damage.

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24

Corporate Governance

The framework ensuring ethical decision-making, accountability, and transparency in business operations.

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25

Employee's Role in Governance

Employees are responsible for following policies and reporting any issues to maintain governance objectives.

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26

Well-Governed Company Components

Includes a board of directors, audits, and clear reporting policies to ensure compliance and transparency.

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