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Travel and Tourism Industry
Businesses and services that support travel for leisure, business, or other purposes, including transportation, lodging, attractions, and services.
Front Office Operations
Customer-facing roles in the travel business, such as hotel receptionists and travel agents, who directly interact with clients.
Back Office Operations
Support roles in the travel business, including accounting and marketing, that ensure smooth business operations.
Guided Tours
Tours led by a tour leader who provides insights and manages logistics during the experience.
Self-Guided Tours
Tours where travelers explore on their own, often using apps or brochures for guidance.
Group Tours
Travel arrangements where individuals join a structured tour with a larger group, usually pre-arranged.
Private Tours
Tailored travel experiences for individuals or small groups, offering personalized itineraries.
Historical Tours
Tours focused on cultural heritage and historical sites, often involving storytelling.
Corporate Tours
Tours designed for business travelers, incorporating company visits and networking opportunities.
Adventure/Ecotourism
Travel experiences emphasizing outdoor activities and eco-friendly practices.
Cultural Destinations
Locations with rich history and traditions, such as Paris or Rome, often featuring museums and local heritage.
Natural Destinations
Locations such as national parks and beaches, known for their natural beauty and outdoor activities.
Recreational Destinations
Places like resorts and theme parks offering activities for relaxation and entertainment.
Traditional Tourism
Mass travel characterized by large-scale hotels and operations, often with environmental impacts.
Sustainable Tourism
Tourism that promotes eco-friendly practices and supports local communities while minimizing environmental impact.
Independent Travel Agencies
Small businesses that offer personalized travel services.
Online Travel Agencies (OTAs)
Websites like Expedia and Booking.com that facilitate travel bookings online.
Tour Operators
Companies that organize and sell packaged tours.
Destination Management Organizations (DMOs)
Entities that promote tourism to increase visitor numbers and create attractive travel experiences.
Contracted Services
External services such as cleaning and catering that travel and hospitality businesses hire to support operations.
Lodging Types and Classifications
Different forms of accommodations including hotels, resorts, hostels, and vacation rentals.
Transportation Modes
Various travel methods, including air travel, land transport, and water transport used in tourism.
Tourism Effects on Community
The positive and negative impacts of tourism, including economic growth and environmental damage.
Corporate Governance
The framework ensuring ethical decision-making, accountability, and transparency in business operations.
Employee's Role in Governance
Employees are responsible for following policies and reporting any issues to maintain governance objectives.
Well-Governed Company Components
Includes a board of directors, audits, and clear reporting policies to ensure compliance and transparency.