Magna Carta for Residentia Electricity Consumers
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44 Terms
Chapter 1
General Provisions
Article 1
Title
Article 2
Definition of Terms
Article 3
Applicability
Article 4.
Basic Rights.
Article 5.
Basic Obligations.
CHAPTER II.
CONSUMER RIGHTS
Article 6
Right to Electric Service.
Article 7.
Right to a Refund of Bill Deposits.
Article 8.
Exemption from Payment of Meter Deposits.
Article 9.
Right to an Accurate Electric Watthour Meter; Determination of Average Error
Article 10.
Right to a Refund of Overbillings.
Article 11.
Right to a Properly Installed Meter.
Article 12.
Right to a Meter Testing by Electric Utility and/or ERC.
Article 13.
Right to a Prompt Investigation of Complaints; Customer Dealings.
Article 14.
Right to Extension of Lines and Facilities.
Article 15,
Right to information; Scheduled Power interruptions.
Article 16.
Right to a Transparent Billing.
Article 17.
Right to a Monthly Electricity Bill
Article 18.
Right to Due Process Prior to Disconnection of Electric Service.
Article 19.
Right to a Notice Prior to Disconnection
Article 20.
Right to Suspension of Disconnection.
Article 21
Right to Tender Payment at the Point of Disconnection; Deposit Representing the Differential Billing.
Article 22.
Right to Electric Service Despite Arrearages of Previous Tenant.
Article 23.
Right to Reconnection of Electric Service.
Article 24.
Right to Witness Apprehension.
Article 25
Right to ERC Testing of Apprehended Meter.
Articie 26.
Right to Payment Under Protest.
Article 27.
Right to File Complaints before ERC
CHAPTER Iil.
CONSUMER OBLIGATIONS
Article 28.
Obligation to Pay Bill Deposit.
Article 29.
Obligation to Allow inspection, installation & Removal of Electricity Apparatus
Article 30.
Obligation to Allow the Construction of Poles, Lines & Circuits.
Article 31.
Obligation to Receive Monthly Bilis.
Article 32.
Obligation to Pay Monthly Electric Bills
Article 33.
Obligation to Pay Billing Adjustments
Article 34.
Obligation not to Commit Illegal Use of Electricity.
Article 35.
Obligation to Pay Differential Billing.
CHAPTER IV.
FINAL PROVISIONS
Article 36.
Implementation
Article 37
Violation
Article 38.
Separability Clause.
Article 39
Repealing Clause
Article 40
Effectivity