Hearing vs. Listening Speech Notes

Hearing

A passive process—we ____ even when we do not choose to.

• Occurs all the time

• Requires only that you receive sound waves

• Implies no intention

Listening

An intentional act.

• Active ___ requires concentration

• Attach meaning to what is being heard—finding the message

• React to what is being heard—giving feedback

Stage 1: Sensing (Stages of Listening)

Hearing the words.

• Speaker gets the attention of the audience

• Verbally: “May I have your attention?”

• Nonverbally: Speaker stands quietly and waits for the room to get silent

Stage 2: Interpreting (Stages of Listening)

Making meaning of the words.

• Audience/listener makes sense of the words to find the message and meaning behind what is being said

Stage 3: Evaluating (Stages of Listening)

Judging what the message is about in context.

• The _____ of the message determines how you will respond to it

Stage 4: Responding (Stages of Listening)

To turn listening into a two-way process.

• The listener offers feedback, advice, or a similar reaction

• The listener and speaker must listen to each other and respond for successful communication

Level 1: Listening for Enjoyment (Levels of Listening)

• Requires little active involvement or concentration

• Example: Listening to music while driving

Level 2: Listening for Information (Levels of Listening)

• Requires concentration

• Listen to recall and retain information

Level 3: Critical Listening (Levels of Listening)

• Requires concentration

• Listen to analyze and evaluate information

• You are showing listening by asking clarifying questions

Level 4: Precision Listening (Levels of Listening)

• Requires concentration

• Paying attention to details that give you clues to the speaker’s emotional state

• You are listening to facts and analyzing subtle changes in a speaker’s voice

Level 5: Empathic Listening

• Most difficult to master

• Ability to share and understand the speaker’s feelings

• Putting yourself in another’s shoes