Mock Exam 3

1. A global search to find people, service and items, and articles

2. Ability to submit, view, and update requests, issues, and tasks

3. Push notifications for instant access to important information

Question 1: What are the 3 reasons to use ServiceNow Mobile apps? Select 3 Answers

from the below options.

● A global search to find people, service and items, and articles

● Allows multiple logins to an instance

● Ability to submit, view, and update requests, issues, and tasks

● Push notifications for instant access to important information

● No authentication required to access the data

1. personalize_choices

2. save_as_template

3. edit_task_relations

Question 2: Which of the following record operations can be secured by ACL rules?

Select 3 Answers from the below options.

● download_attachment

● personalize_choices

● save_as_template

● edit_task_relations

● Import_to_excel

C

Question 3: What coalesce configuration in the import process treats all imported rows

as new records and does not update existing records?

A. Multi-field coalesce

B. Conditional coalesce

C. No coalesce

D. Single-field coalesce

A

Question 4: What role is required to access or create your templates?

A. No special role

B. form_admin

C. template_editor

D. Template_admin

C

Question 5: What phase of the Report Designer allows you to choose colours, title and

chart properties?

A. Data

B. Type

C. Style

D. Configure

C

Question 6: Where can users set their notification subscription preferences?

A. Notification settings

B. Subscription settings

C. System settings

D. Email settings

A

Question 7 (Rome):

Which of the following defines an application service in the best way?

A. It is a set of interconnected applications and hosts configured to offer a service to an organization.

B. It supports multiple configuration strategies.

C. It provides standard fields and values for tracking life-cycle stages.

D. An application service monitors services in an organization.

1. The condition must evaluate to true

2. The user must have one of the roles in the required roles list, If the list is empty this condition evaluates to true

3. The script must evaluate to true or return an answer variable with the value of true

Question 8: An Access Control List (ACL) rule only grants a user access to an object if

the user meets all of the following permissions required by the matching ACL rule.

Select 3 Answers from the below options.

● The condition must evaluate to true.

● Either the matching table-level or the field-level for the Record ACL rules must

evaluate to true.

● The user must have one of the roles in the required roles list. If the list is empty,

this condition evaluates to true.

● The script must evaluate to true or return an answer variable with the value of

true.

1. Who will receive

2. What it will contain

3. When to send

Question 9: Which of the following tabs are used to configure an email notification?

Select 3 Answers from the below options.

● Who will receive

● Which email template

● What it will contain

● What the subject is

● When to send

D

Question 10: What form action updates an existing record and keeps the form open?

A. Insert and Stay

B. Update

C. Insert

D. Save

1. Setting an Assignment group and User based on Category and Subcategory

2. Setting a User based on Category and Subcategory

3. Setting an Assignment group and User based on the Short description

4. Setting an Assignment group based on Category and Subcategory

Question 11: Which of the following is the best practice when configuring Assignment

Rules or Predictive Intelligence? Select 4 Answers from the below options.

● Setting an Assignment group and User based on Category and Subcategory.

● Setting a User based on Category and Subcategory.

● Setting an Assignment group based solely on Subcategory (Category = None).

● Setting an Assignment group and User based on the Short description.

● Setting an Assignment group based on Category and Subcategory.

1. Alphabetical

2. Newest

3. Views

Question 12: What sorting options are available by default on the knowledge article list

when opening a knowledge base from the service portal? Select 3 Answers from the

below options.

● Alphabetical

● Category

● Rating

● Newest

● Views

D.

Question 13: What is granted to non-administrators for them to develop applications?

A. The developer Role

B. Access Control

C. The itil Role

D. Delegated Development

D

Question 14: What type of Flow Designer Trigger is required to look up a record, update a field value and request approval?

A. Role-based

B. Schedule-based

C. Application-based

D. Record-based

A.

Question 15: What setting on the List Control page can speed up loading large lists?

A. Remove pagination count

B. Omit filters

C. Hierarchical lists

D. Omit if empty

1. Make sense of data to drive decisions and services

2. Regularly maintain complex data for accuracy

3. Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database

Question 16: What IT challenges can be solved with the CMDB? Select 3 Answers from

the below options.

● Make sense of data to drive decisions and services.

● Regularly maintain complex data for accuracy.

● Capture known Configuration Items (CIs).

● Store well-defined relationships.

● Consolidate disparate Configuration Item (CI) data into a single Configuration

Management Database.

A.

Question 17: What report type requires access to the data to view it?

A. List report

B. Donut chart

C. Bar chart

D. Pie chart

1. Provides automation tools

2. Saves time

3. Integrates with third-party systems

Question 18: Which of the following are true regarding Flow Designer? Select 3

Answers from the below options.

● Provides automation tools

● Saves time

● Requires scripting experience

● Integrates with third-party systems

1. Mandatory

2. Read-only

3. Visible/Hidden

Question 19: What attributes of a field can a UI policy action change on a form? Select

3 Answers from the below options.

● Mandatory

● Prevent cell editing

● Read-only

● Visible/hidden

● Change colour

D

Question 20: When using the Service Portal, how do end-users typically access the

service catalogue?

A. In the Knowledge Base

B. In the Community

C. Under System Status

D. Under Request Something

C.

Question 21: Where do the ServiceNow client-side scripts execute?

A. Internet

B. Application Server

C. Web Browser

D. ServiceNow Database

1. Connect chat

2. Activity Stream

3. Work notes

4. User presence

Question 22: Which of the following are ways to collaborate with team members on

Tasks? Select 4 Answers from the below options.

● Connect chat

● Additional comments

● Activity stream

● Work notes

● User presence

D.

What feature creates reusable components to run common tasks in Virtual Agent conversations?

A. Agent transfer

B. Chat re-route

C. Virtual transfer

D. Topic blocks

D

Question 24: What is mandatory to select when importing Microsoft Word documents

as knowledge articles?

A. Category

B. Publish

C. Short Description

D. Knowledge Base

1. Client scripts can only execute on the browser but not when a database lookup is needed.

2. Data Policy can be run as a UI policy client-side

3. UI Actions can execute both client-side and server-side

Question 25: Which of the following are true statements about platform scripting?

Select 3 Answers from the below options.

● Client scripts can only execute on the browser but not when a database lookup is needed.

● Data Policy can be run as a UI policy client-side.

● Business rules are not real-time and do not monitor fields on a form.

● UI Actions can execute both client-side and server-side.

1. Database Access

2. Application and Modules Access

3. User Authentication

Question 26: What are the different levels of ServiceNow security before an end-user

has the capability to perform CRUD (Create, Read, Update, Delete) operations on a

table? Select 3 Answers from the below options.

● Database Access

● Application and Modules Access

● 3rd Party Application Security

● User Authentication

● Anonymous Access

1. A script that sets the answer variable to true or false

2. Roles

3. Conditions

Question 27: What types of permissions can be configured in an access control rule?

Select 3 Answers from the below options.

● A script that sets the 'answer' variable to true or false

● Roles

● Users

● Conditions

● Groups

1. incident_time_worked

2. incident_sla

3. incident_metric

Question 28: What are the Incident Database views for the Service Management plugin in the base system? Select 3 Answers from the below options.

● incident_time_worked

● incident_sla

● incident_state

● Incident_metric

A

Question 29: Which menu can users access to display actions that involve creating

quick reports, configuring lists and exporting data?

A. Column Context Menu

B. List Context Menu

C. Record Context Menu
D. Value Context Menu

1. Tangible (e.g. hardware, software, servers) entities

2. Intangible (e.g. business services, email) entities

3. Configuration Item

Question 30: What is a CI? Select 3 Answers from the below options.

● Tangible (e.g. hardware, software, servers) entities

● Intangible (e.g. business services, email) entities

● Configuration Management Database

● configuration_admin role

● Configuration Item

1. Business Rules

2. Published Flows

3. Report Definitions

Question 31: Which of the following are captured in an update set? Select 3 Answers from the below options.

● Modified CIs

● New Data Records

● Business Rules

● Published Flows

● Report Definitions

B

Question 32: What feature facilitates synchronous collaboration within one record and

allow you to see who are online, their current status, and what they are viewing or

editing, all in real-time?

A. Collaborators

B. User presence

C. User profile

D. Watchlist

C

Question 33: (Rome) Where can you view how a catalogue item appears in a

conversational interface and modify the item if required?

A. In Service Portal

B. In Workspace

C. In Catalog Builder

D. In AI Search

B

Question 34: Which table does the Change Request [change_request] extend?

A. Incident [incident]

B. Task [task]

C. Request [sc_request]

D. Problem [problem]

A

Question 35: Different form templates can be applied to a form by accessing the

_______.

A. Template bar

B. Template creator

C. Toggle template views

D. Template editor

C

Question 36: What wildcard character is used to search for values that contain a

search term in a list?

A. !(Exclamation mark)

B. =(Equal sign)

C. *(Asterisk)

D. %(Percent sign)

C

Question 37: (Rome) Which feature enables you to add related entries for Identification

and Reconciliation Engine Identification (IRE) rules?

A. Service Graph connectors

B. CMDB Data Manager

C. CI Class Manager

D. IntegrationHub ETL

D

Question 38: Multiple Choice, Single Line Text, and Select Box are what type of

elements in ServiceNow?

A. Order Guides

B. Request Types

C. Related Lists

D. Variable Types

1. Promotes process automation by enabling subject matter experts to develop and share reusable actions

2. Provides configuration and runtime information to create, operate, and troubleshoot flows from a single interface

3. Provides natural language descriptions of flow logic

Question 39: What are the benefits of Flow Designer? Select 3 Answers from the below options.

● Promotes process automation by enabling subject matter experts to develop and share reusable actions

● Provides multiple environments to build and visualise business processes

● Provides configuration and runtime information to create, operate and troubleshoot flows from a single interface

● Provides natural-language-descriptions of flow logic

● Allows extending flow content by replacing workflows

A

Question 40: What is the best way to share a knowledge article with another user?

A. A permalink

B. Sharing the key words

C. Taking a screenshot

D. Copying and pasting the text

1. Creating an extremely large import set can cause delays and system outages.

2. Import Sets cannot add data to encrypted fields.

3. You can import data from several different file formats or external data sources.

Question 41: Which of the following statements are true about import sets? Select 3 Answers from the below options.

● Transform map is the conversion of data from an import set table to another table.

● The Import Set Deleter scheduled job cleans up all import set data every day at midnight.

● Creating an extremely large import set can cause delays and system outages.

● Import Sets cannot add data to encrypted fields.

● You can import data from several different file formats or external data sources.

1. Employee

2. Information Technology (IT)

3. Customer

Question 42: Which of the following workflow types does the Now Platform provide?

Select 3 Answers from the below options.

● Employee

● Information Technology (IT)

● Customer

● End User

1. Field Name

2. Field Label

3. Value

Question 43: What are the three key attributes of every field? Select 3 answers from the below options.

● Field Name

● Field Label

● Location

● Value

● ID

D.

Question 44: What data type in a survey metric has the field validation option to validate email, IP address, phone number or URL?

A. Number

B. Reference

C. Template

D. String

1. Table names

2. sys_ids

Question 45: What does the first-page results column in the Search Event

[sys_search_event] table contain? Select 2 Answers from the below options.

● Table names

● Record types

● sys_ids

● Table relationships

1. One-to-Many

2. Many-to-Many

3. Extensions

4. Database Views

Question 46: What are the different ways for ServiceNow tables to be related to each

other? Select 4 Answers from the below options.

● Zero-to-Many

● One-to-Many

● Many-to-Many

● Extensions

● One-to-One

● Database Views

1. Any module with a name containing service

2. All modules and sections within the Service Desk application

Question 47: Which of the following would be included in the results when entering

'service' in the Navigation filter? Select 2 Answers from the below options.

● Only applications, sections and modules with names containing 'service'.

● Any module with a name containing 'service'.

● Only applications with a name containing 'service.'

● All modules and sections within the Service Desk application.

C

Question 48: What allows you to see more information on the same screen real estate

when using Visual Task Boards?

A. Minimise Tasks

B. Card Groups

C. Compact Cards

D. Card Thumbnails

A.

Question 49: What model/standard across applications helps track life cycle stages

and stage statuses for CIs effectively?

A. Common Service Data Model

B. Universal Task data model

C. CMDB Data Model

D. Product Catalogue Data Model

A

Question 50: What is the recommended way to share a report?

A. Select Share

B. Email an attachment

C. Publish to an instance URL

D. Download as PDF

1. Virtual Agent

2. Flow Actions

3. Scriptable Actions

Question 51: (Rome) What notification actions can be accepted in provider notification definitions? Select 3 Answers from the below options.

● Virtual Agent

● Flow Actions

● Conditional Actions

● Scriptable Actions

1. Accelerate adoption rates

2. Create a shared identity

3. Gain user trust

Question 52: What are some of the benefits often recognised by branding your

instance? Select 3 Answers from the below options.

● Accelerate adoption rates

● Reduce service desk calls

● Create a shared identity

● Gain user trust

● Share comprehensive assignment rules

1. Completeness

2. Correctness

3. Compliance

Question 53: What scores are found on the CMDB health dashboard? Select 3 Answers from the below options.

● Completeness
● Connectedness
● Correctness

● Compliance

1. Catalog Item

2. Catalogs

3. Categories

Question 54: Which of the following aspects of the Service Catalog application can a

Catalog Administrator manage? Select 3 Answers from the below options.

● Catalog Item

● Business Rules

● Catalogs

● Categories

● Scripting functions

A

Question 55: What allows users to see a time-stamped history of all actions taken within a record?

A. Activity Stream

B. Favourites

C. Form Activity

D. Form History

1. survey

2. itil

3. catalog

Question 56: Which group types are provided in the base system? Select 3 Answers

from the below options.

● survey

● itil

● notification

● catalog

● approval

A

Question 57: What is an update set?

A. Group of one or more changes that can be moved from one instance to another altogether

B. A series of tables and fields that store information about the Configuration Items (CIs) owned by your organisation

C. One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it

D. A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried

D.

Question 58: What variable type should be used for the requester when requesting a

catalogue item on behalf of another user?

A. List Collector

B. SingleLineText

C. Lookup Select Box

D. Requested For

C.

Question 59: What do you select to personalise the system settings of the Now

Platform user interface?

A. Logo

B. Question mark icon

C. Gear icon

D. Magnifying glass icon

Question mark icon

Question 60: Which icon allows you to access resources such as ServiceNow

documentation and user guide?

● Lock icon

● Funnel icon

● Book icon

● Gear icon

● Magnifier icon

● Question mark icon