Fire/EMS Call Classifications

Use when a building or structure is actively burning or smoke is visible.

Structure Fire

Caller reports flames coming from the roof of a house.

Structure Fire

Use when smoke is reported but no fire is visible.

Smoke Investigation

Caller smells smoke in apartment hallway, no flames seen.

Smoke Investigation

Use when a fire alarm is activated with no confirmed fire.

Fire Alarm

Commercial fire alarm sounding, no smoke or fire visible.

Fire Alarm

Use when a fire alarm is activated at a residence.

Residential Fire Alarm

Homeowner reports smoke alarm sounding, no smoke seen.

Residential Fire Alarm

Use when a fire alarm is activated at a business or non-residential property.

Commercial Fire Alarm

Alarm activation at Ardagh.

Commercial Fire Alarm

Use when a car, truck, or other vehicle is on fire.

Vehicle Fire

Caller reports car on fire in parking lot.

Vehicle Fire

Use when grass, brush, or field is burning.

Field Fire

Caller reports fire spreading through dry grass near roadway.

Brush Fire

Use when trash, dumpster, or debris is burning.

Trash Fire

Caller reports dumpster on fire behind business.

Trash Fire

Use when natural gas or propane odor is reported.

Odor Investigation

Caller smells strong gas odor inside residence

Odor Investigation

Use when utility-related issues pose a safety risk, including lines down

Utility Problem

Caller reports water main break flooding street

Utility Problem

Use when an explosion has occurred or is reported.

Explosion

Caller reports loud explosion at industrial site.

Explosion

Use when CO alarm is sounding or CO exposure is suspected.

CO Detector

Caller reports CO detector alarming in home.

CO Detector

Use when burning is reported that may violate regulations.

Illegal Burn

Caller reports neighbor burning trash in backyard.

Illegal Burn

Use when a person reports chest discomfort, pressure, or pain that may be cardiac-related.

Chest Pain

Caller reports crushing chest pain radiating to left arm.

Chest Pain

Use when a person is unresponsive or cannot be awakened.

Unconscious

Caller reports friend passed out and won't wake up.

Unconscious

Use when a person is confused, disoriented, or not acting normally.

Altered Mental Status

Elderly patient confused and doesn't recognize family.

Altered Mental Status

Use when a person is actively seizing or recently had a seizure.

Seizure

Caller reports child shaking uncontrollably on floor.

Seizure

Use when blood sugar issues are suspected.

Diabetic Problem

Caller reports diabetic acting confused and sweaty.

Diabetic Problem

Use when drugs or medications have been taken causing medical emergency.

Overdose

Caller reports roommate took too many pills and is drowsy.

Overdose

Use when a person has signs of allergic response.

Allergy

Caller reports throat swelling after eating peanuts.

Allergy

Use for respiratory distress not clearly cardiac.

Breathing Problems

Caller reports asthma attack, inhaler not helping.

Breathing Problems

Use when a person has fallen and may be injured.

Fall

Elderly caller fell in bathroom and cannot get up.

Fall

Use when help is needed lifting a person with no injury reported.

Lift Assist

Caller needs help lifting husband back into bed, no injury.

Lift Assist

Use when a person is injured

Injured Person

Caller reports hand laceration from broken glass.

Injured Person

Use when active nose bleed is reported.

Nose Bleed

Caller reports is bleeding bleeding heavily.

Nose Bleed

Use when a person has thermal, chemical, or electrical burns.

Burn

Caller reports burn from hot grease splashing on arm.

Burn

Use when exposure to toxic substance is reported.

Poisoning

Caller reports child drank household cleaner.

Poisoning

Use when stroke symptoms are present.

Stroke/CVA

Caller reports slurred speech and facial droop.

Stroke

Use when a mental health crisis requires medical response.

Mental Subject

Caller reports adult hallucinating and acting erratic.

Mental Subject

Use when person expresses thoughts of self-harm without attempt.

Suicide Ideation

Caller says they don't want to live anymore. Correct call: SUICIDE IDEATION

Suicide Ideation

Use when a person has acted to harm themselves.

Suicide Attempt

Caller reports friend cutting their arms intentionally.

Suicide Attempt

Use when illness is reported without specific complaint or flu like symptoms.

Sickness

Caller reports fever, nausea, and weakness.

Sick Person

Use when caller cannot describe the medical problem, or can’t tell you the chief complaint.

Medical

Caller reports person “just not right” and unsure what’s wrong.

Unknown Medical