Quiz 2 - Readings

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38 Terms

1
What emotions do layoffs trigger according to Garner?
Shock, frustration, fear, and distrust.
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2
How do meetings function during dissent, according to Garner?
Meetings provide space for venting frustrations and serve as collective emotional processing and peer support.
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3
What is an 'emotional tipping point' in Garner’s study?
Specific events (like layoffs or critical emails) that heighten distrust and emotional sensitivity toward leadership.
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4
How does emotional distress affect future dissent, according to Garner?
Negative emotional events create a chilling effect, reducing willingness to speak up in the future.
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5
What is the work-life impact of organizational dissent in Garner’s study?
Stress spills into personal life, blurring work-life boundaries.
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6
How does collective dissent help employees cope, according to Garner?
It builds emotional solidarity through shared venting, humor, and grievances.
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7
What happens when dissent is unresolved over time, according to Garner?
Employees experience emotional exhaustion and disengage, seeing dissent as futile.
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8
How do Miranda & Wellbourne define workplace incivility?
Low-intensity behavior that violates workplace respect norms, like ignoring colleagues or interrupting others.
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9
What emotions predict workplace incivility, according to Miranda & Wellbourne?
Contempt and anger (contempt drives habitual incivility; anger triggers situational incivility).
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10
How do civility norms affect incivility, according to Miranda & Wellbourne?
High civility norms reduce some incivility but increase contempt-driven incivility.
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11
What is a key takeaway from Miranda & Wellbourne on emotions and incivility?
Emotions, not just personality traits, play a central role in driving incivility.
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12
What are the costs of workplace incivility, according to Porath & Pearson?
Lower work effort, reduced performance, increased turnover, and customer frustration.
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13
How does witnessing incivility affect employees, according to Porath & Pearson?
Witnesses perform 20% worse on cognitive tasks and are 50% less likely to help others.
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14
How can leaders reduce incivility, according to Porath & Pearson?
Model respect, hire for civility, teach civility skills, enforce consequences, and reward positive behavior.
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15
What drives bystander intervention in workplace conflicts, according to Hershcovis?
Moral anger toward perpetrators and empathy for targets.
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16
What reduces bystander intervention, according to Hershcovis?
Fear of retaliation, lack of courage, or inadequate skills.
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17
What intervention strategies work best, according to Hershcovis?
Address behavior, not character; wait until emotions cool; powerful bystanders are more effective.
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18
How do racial minority employees tend to cope with discrimination, according to Lee et al.?
They prefer emotion-focused coping (avoidance and silence) over problem-focused coping.
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19
How does workplace discrimination affect organizational relationships, according to Lee et al.?
It reduces trust, commitment, and satisfaction while increasing negative external talk (negative megaphoning).
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20
How does transparent communication help, according to Lee et al.?
It reduces the negative impact of discrimination by fostering trust and encouraging open dialogue.
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21
How does Western professionalism define emotional expression, according to Gray?
Professionalism favors emotional suppression—showing emotion is seen as unprofessional.
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22
What is 'emotional labor' in Gray’s reading?
The effort workers (especially workers of color) expend to hide their authentic emotions and conform to white-centered norms.
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23
What is the impact of biased professionalism on work-life balance, according to Gray?
Emotional suppression at work creates stress spillover into personal life.
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24
What is emotional taint, according to Rivera?
When workers are stigmatized for expressing 'too much' or 'inappropriate' emotion at work.
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25
What emotional labor do Border Patrol agents perform, according to Rivera?
Both stoic enforcement (masculine labor) and compassionate care (feminine labor).
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26
What taint management strategies do Border Patrol agents use, according to Rivera?
Suppress emotions in public, show compassion privately, and engage in community service to manage public image.
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27
What is hidden taint, according to Redden?
Stigmatization of emotional labor based on gender, race, and class power dynamics.
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28
How do marginalized employees experience emotional labor differently, according to Redden?
They face higher scrutiny and must engage in extra emotional management to avoid being labeled unprofessional.
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29
How does hidden taint affect work-life balance, according to Redden?
The stress from managing emotions at work spills over into personal life.
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30
How do employees view wellness programs, according to Dailey et al.?
As both personal health benefits and organizational tools for productivity.
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31
What emotional tension do employees experience around wellness time, according to Dailey et al.?
Guilt and fear of being seen as slacking off.
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32
What emotional benefits do wellness programs provide, according to Dailey et al.?
Stress relief, improved mood, and stronger workplace friendships.
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33
What is the 'Three Good Things' (3GT) intervention, according to Sexton?
A daily reflection practice on three positive events, designed to reduce burnout.
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34
What emotional benefits does 3GT provide, according to Sexton?
Reduces emotional exhaustion and depression, while increasing happiness and work-life balance.
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35
Who benefits most from 3GT, according to Sexton?
Healthcare workers with the highest initial burnout levels.
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36
How does Harrison define employee stress?
Stress is organizational, not just personal—it comes from workload, communication overload, and cultural expectations.
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37
What is the difference between wellness at work and wellness in work, according to Harrison?
Wellness at work = add-on programs (like fitness classes). Wellness in work = embedding wellness into daily work routines.
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38
What is the most valued wellness resource, according to Harrison?
Informal peer support (venting and humor with colleagues).
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