6. conflict resolution

Conflict definition

disagreement/clash b/w ideas

mental struggle

What is NOT bullying and harassment?

-express differences of opinion

-offering constructive feedback

-legit complaint about somones conduct through established procedures

LO1: Conflict is misunderstood. What are adv of conflict?

1) opportunity to learn (aka argument on viewpoints; learn something new)

2) increases awareness of problem situations

3) strengthen/deepen relationships

4) stimulates interests/creativity

5) increase morale/cohesion

6) promotes change

POII

SS

What are considerations of conflict?

1) conflict is inevitable

2) conflict is NOT problematic

3) matter of how you resolve it

(LO2) What’s the GOAL of effective conflict resolution?

-prevent escalation

-solve real problem

-invent solutions

-build relationships

-achieve workpalce goals

-depersonalize

PSIBAD

Why might descalating be hard?

when ppl angry, we have hormones that affects our amygdala → can’t think straight/reason
→ acts faster than our cortex

What are anger de-escalation techniques?

-counting

-cold water

-breathing

-question yourself - what are you reacting to, what is the core problem

-opposite actions (be kind, understanding; change posture [willing hands])

(LO3) What are the 5 strategies for conflict according to THOMAS KILLMAN?

#1

1) accommodating (lose-win)

-unassertive, cooperating
-neglect your own concerns (self sacrifice)
-obeying another persons order
-yielding to another persons POV

(LO3) What are the 5 strategies for conflict according to THOMAS KILLMAN?

#4

4) competing (win-lose)

- assertive/uncooperative
- defending what you believe is correct
- standing up for your rights

(LO3) What are the 5 strategies for conflict according to THOMAS KILLMAN?
#2

2) avoiding (lose-lose)
- unassertive, uncooperative
- postpone issue until better time
- withdrawing from threatening situation

*not a good long term strategy

(LO3) What are the 5 strategies for conflict according to THOMAS KILLMAN?
#3

#3 compromising (partial lose-lose)

-INTERMEDIATE assertiveness/cooperation

-partially satisfies both ppl

-seeking quick middle ground

*not as good as collaborating

(LO3) What are the 5 strategies for conflict according to THOMAS KILLMAN?
#5

Collaboration
- highly assertive + cooperative
- fully satisfies both ppl

Involves:
- alternative NEW, creative solution to problem

- digging into underlying concerns of both ppl
-meeting both persons concerns


Cons:
- other person needs to be collaborative as well
- takes time/trust

Which conflict is being used?

accomodating

Which conflict is being used?

collaboratively

(LO5) Name and briefly describe the 9 steps to collaboration described in reading

1) Take a step back

2) Confront the situation

3) Sit back & listen

4) capture the situation

5) invite exploration

6) assess/analyze

7) propose possibilities

😎 reach outcome

9) build relationship