Business Communications Module 1 Quiz

The Great Resignation

The record job turnover that occurred during the COVID-19 pandemic was known as _______.

True

One challenge posed by flatter organizations is that every employee must be a skilled communicator.

True

Mia, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager. This is an example of an upward flow of communication.

True

Flattened management hierarchies allow companies to react more quickly to market changes.

False

Shreya, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication

face to face meeting

Of the following media channels, which would be best for reducing ambiguity and decreasing the risk of miscommunication?

Wiki

A ________ is a website that allows multiple users to create and edit pages collaboratively.

the amount of helpful cues and immediate feedback a medium provides

Media richness most directly refers to ________.

inform, persuade, and promote goodwill

The three basic functions of business communication are to ________.

Six marketing reps meet to discuss ideas for targeting new customers.

Which of the following is an example of horizontal communication in an organization?

Go over ground rules at the beginning of the meeting.

Carmela will be leading a committee meeting and wants to make sure it is effective and efficient. What should she do to get the meeting started?

avoid advocating actions that would negatively affect members of society

To operate ethically, teams should represent the organization's view, respect its privileged information, and ________.

Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes.

Select the most accurate statement about eye contact.

Working well as part of a team

Which of the following is an example of a so-called "soft" skill?

What are some steps we can take to ensure our continued success on the project?

For an upcoming team progress meeting, Soraya wants to optimize discussion by asking open-ended questions. Which of the following is an example of such a question?

That you are encouraging an open exchange of ideas

You decide to arrange chairs informally in a circle for a meeting you are facilitating. What nonverbal message are you hoping to send to the meeting participants?

virtual team

Malcolm is part of a team developing a new smartphone app to track traffic patterns. Because team members are located throughout the country, they don't meet in person. Instead, they use communication technology to collaborate on the project. Because members use technology to stay connected, Malcolm is part of a _______. 

probe for more information

When a speaker's nonverbal cues contradict the verbal message, responding with statements like "I'm not sure I understand" or "Please tell me more about..." are ways to _______.

discriminative listening

Livia spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Livia is engaging in _______. 

listen carefully to make sure they understand the problem

During a meeting, Kellan and Phoenix get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?