ORGMAN

Scientific Management Theories

- Frederick Winslow Taylor

- increase productivity

Father of Scientific Management

Frederick Winslow Taylor

Administrative Management Theory

- Henri Fayol

- managing large and complex enterprise

14 Principles of Management

Henri Fayol

Bureaucratic Management Theory

Max Weber

Human Relations Management Theory

Elton Mayo

X&Y Management Theory

Douglas McGregor's

Theory X

dislike work

Theory Y

likes to work

Abraham's Maslow Hierarchy of Need Theory

hierarchy of needs

Behavioral Management Theory

understanding of the worker and the work place

Management Science Theory

quantitative approach

Organizational Environment Theory

how they relate on the external environment

Monitoring Role

seek and receive information

Disseminator Role

collects information, forward information to other organization members

Spokesperson Role

transmit information to outsiders through speeches

Figurehead Role

perform ceremonial duties

Leader

direct and motivate subordinates

Liaison Role

managers deal with people outside their units

Decisional Role

w/c manager must make a choice and take action

Organization

is a social entity that is goal oriented

Social entity

made up of two or more people

Goal directed

designed to achieve some outcome

Deliberately structured

tasks are divided, and responsibility for their performance

Effectiveness

the degree to which the organization achieves a stated goal

Efficiency

refers to the amount of resources

Conceptual Skills

ability to think strategically

Human Skills

in a way manager relates to other people

Techinical skills

included specialized knowledge and complete use of tools and technique

Top Managers

responsible for entire organization

Middle Managers

responsible for business units and major departments

First Line Manager

responsible for all production of goods and services

Functional Managers

responsible for departments that perform a single task

Staff Managers

In charge of departments, such as finance and human resources

General Manager

responsible for several departments that perform different functions

Social Forces

aspects of culture

Political Forces

influence of political and legal institutions

Economic Forces

pertains to the availability, production, and distribution of resources in a society

Social Responsibility

the obligation of manager

Social Media Programs

includes company online community pages

Customer Relationship Management (CRM)

uses latest information technology

Supply Chain Managemdnt

refers to the managing the sequence of suppliers and purchases

External Environment

- elements existing outside the boundary of the organization

- includes the competitors

Internal Environment

- elements within the organization

- includes current employees

General Environment

affects the organization indirectly

Suppliers

provide organization with the input resources

Distributors

help organization sell their goods and servives

Customers

are individuals or groups that buy the goods and services of an organization

Competitors

are organizations that produces similar good and services

Socio Cultural Variables

made up of attitudes

Technological Environment

comprises innovation

Economic Environment

viewed in 3 dimensions

Fiscal Policies

taxation

Monetary Policies

- monetary instruments

- banks

Political Legal Environment

primarily concerned with laws and regulations

Physical Environment

involves the availability of land

International Environment

this is the environment of foreign countries

Micro Level

refers to the inta-organizational context

Macro Level

refers to the extra-organizational context

Environment

defined surroundings or conditions that influence develop or growth

International Business or Global Business

is carried out in more than one country

Domestic Business

acquired and sell products or services within a SINGLE COUNTRY

International Business

based in a single country but acquires some meaningful share

Multinational Business

worldwide marketplace

Global Business

transcends national boundaries and is not committed to a single home country

Tariff

tax collected on goods

Quota

limit on the number or value of goods that can be traded

Business Owner

proud to be owners of business

Employees

workers paid salaries

General Society

patronize business

Government

basic thing that government gains from business in tax

Single proprietorship

owned by one person only

Partnership

- owned by two or more persons

- easy to form

Corporations

owned by shareholders

Forecasting

is a management function that reduces areas of uncertainty

Planning

a management function w/c is futuristic

Strength

are positive internal characteristics

Weaknesses

might inhibit or restrict the organization's performance

Threats

may prevent the organization from achieving its strategic goals

Opportunities

help the organization achieve its strategic goals

Decision

is a choice made from available alternatives

Decision Making

is the process of identifying problems and opportunities and then resolving them

Strategic Goals

describe where the organization wants to be in the future

Operational Goals

results expected from departments

Strategic Plans

the action steps by which an organization intends to attain strategic goals

Tactical Plans

help execute the major strategic plans

Operational Plans

develop at the lower level of the organization

Management by Objectives (MBO)

is a system whereby managers and employees define goals for every department

Single Use Plan

develop to achieve a set of goals

Standing Plans

provide guidance for activities performed repeatedly

Portfolio Strategy

pertains to the mix of business units and product lines

BCG Matriz

1. Growth Rate

2. Market Share

Growth Rate

pertains to how rapidly the entire industry is increasing

Market Share

defined whether a business unit has a large or smaller share than competitors

Star

has a large market share in a rapidly growing industry

Cash Cow

exists in a mature slow-growth industry

Question Mark

exist in a new, rapidly growing industry, but has a small market share

Dog

poor performer

Certainty

means that all the information the decision maker needs is fully available

Risk

means that a decision has clear-cut goal