Raffertys Test 1

Whats if raffertys company motto?

No unhappy guest,s not even one

General Manager

Leanne Clayton

CO-GM

Jason Allen

Senior Assistant

Justin Pierce

Service Manager

James Romine and Paul Snellgrove

Area Supervisor

Scott Powers

Food Supervisor

Tommy Ouk

Kitchen Manager

Bryant Whitehead

Director of Training

Myriah Upton

Choose the following statements that are NOT TRUE regarding Rafferty’s Appearance Policy:

Associates should have a neat and tidy appearance when they arrive for work.

Black jeans-style pants are acceptable.

All appearance standards are subject to the final apporcal of Cpmany Management?

True

You completely understand that ANY involvement with illegal drugs on Rafferty’s premises could result in termination

true

Describe your units smoking policy

no smoking while in building, and if needed go to dock in the back of building

Which statement is not true regarding raffertys associate policy on the consumption of alcoholic beverages?

as an associate, it is your right to drink alcohol at Rafferty’s and that right cannot be taken away

an associate is allowed to use their mobile phone only while they are taking a work break?

true

Choose each workplace behavior listed below that could result in termination or trouble?

Violating your unit’s smoking policy

Tardiness or Failure to meet your schedule responsibilities

Insubordination or Lying to a Manager

Being involved in any form of workplace violence

Rudeness to a Rafferty’s Guest

your units parking area

back of building second and third row

how much discount does a associate recieve?

25%: NO

Regarding Rafferty’s WP Violence Policy, which of the following is most accurate:

All of the above statements are true

Cheese Fries

Chz FF

Appetizer Chicken Finger Filets

App Finger; Hot Finger/ Type of Dressing

Battered Fried Mushrooms

Mush

Raffertys Supreme Nachos

Nacho

Buffalo Mac and Cheese

Buffalo Mac

Soup of the Day

Soup/ #1 or #2

Big Bowl Soup

Big Soup/ #1 OR 2

House Salad and Soup

S&S/#1 or #2/ Dressing

Salad

Salad/Dressing

Chicken Salad Croissants and Soup

CS Crois/Soup #1 or #2

The Chef

Chef/Dressing

Sunshine Chicken Salad

Sun Chix

Chicken Finger Salad

Finger Salad/ Dressing

Chicken Finger Filet Platter

Finger Platter

Prime Rib Sandwich

Rib Sand O ( meat temperature goes into circle)

½ American cheesburger

AM BG O

½ Backyard BBQ Burger

BY BG O

½ California Cheeseburger

Cali BG O

Bluegrass Special Sandwich

Bluegrass

Ultimate Club Sandwich

Club

Chicken Pasta Alfredo

Alfredo

BBQ Chicken

Q Chix

Baby Back BBQ Chicken

Ribs

Big Horn Prime Rib

Big Horn O

Little Horn Prime Rib

Little Rib

Classic Marinated Ribeye

Classic O

½ Bacon Cheeseburger

BAC BG O

Grilled Salmon

Salmon

Blackened Salmon

Blk Salmon

Kona Chicken

Kona

Ribeye Steak

Ribeye O

Jackson Hole Filet

Jackson O

Cowboy Sirloin

Cowboy O

Kid’s Cheese Burger

Kid BG

Kid’s Mac n Cheese

Kid Mac

Kid’s Chicken Fingers

Kid Fing

Wood Fired Pork Chops

Chops

The Brownie Bliss

Brownie

The Apple Walnut Crunch

Apple

The Best Cheesecake

Cheesecake

Creamy Cole Slaw

Slaw

Homemade French Fries

FF

Steamed Broccoli

Brocc

Baked Potato

Pot

Butter

B

Sour Cream

S

Cheese

H

Chives

C

Bacon

A

Everything

E

Choose “The 4 Qualities of a Team Player” from the list below

Rafferty’s “we” attitude

Product Knowledge/Sales Skills

Attention to Detail

A Service Attitude

How long does a server have to greet a table when they are first seated?

immediately

There are three different instances when a server should lay down a beverage napkin on a table, when are they?

When greeting guests at the table

When a guest requests a drink refill

When a guest says “ NO” to any more drinks or refills

Raffertys Team Service requires that our Servers

All of the above

What is a flow loop? and what are the five things that a server is trying to accomlish while completing a flow loop?

A raffertys server is constantly flowing all areas of the dining room, br and services as they work.

Among these things they must accomplish:

1. Running Food

2. Greeting Tables

3. Bussing and pre-Bussing

4. Assisting other servers

5. Bringing clean plate ware and glassware from the back

Appetizer Time

3-5

Pre-Entree

2-4

Entree @ Lunch

8-10

Entree @ Dinner

10 -12

What is the #1 Priority of a raffertys server?

Running food to our guests

After a table has been pre-bussed to its fullest, what items should be the only items left on the table?

one napkin, one beverage and spoon for each guest

the pivot point system allows us to be able to deliver the proper plate of food to the appropriate guest, no matter who delivers the food

True

The very first thing that a server should write in the bottom portion of the guest check when greeting any table is the servers name and table number

True

a table that is being bussed should never, ever be left unattended. Before a server leaves a table, the following tasks should be completed

Tabletop completely wiped clean

Condiments are clean and appropriately placed

Drink menu wiped clean and appropriately placed

seats clean and chairs pushed into place

floor and surrounding area clean and free of debris

The first server to a table that needs to bussed os the last to leave and is to make sure that the table is set properly and completely for the next guest

true

What does the phrase “grooming the table” mean while a guest