Deck 3B

A patient does not understand medication instructions. What is the BEST action?

Use plain language

A provider wants to confirm a patient understands instructions. What should they do?

Use the teach-back method

A patient is still confused after explanation. What is the next BEST step?

Ask the patient to explain in their own words

A patient cannot perform a wound care task. What should the provider do?

Demonstrate the task step-by-step

A patient misses appointments due to lack of transportation. What should be done?

Provide transportation support or resources

A patient cannot afford prescribed medication. What is the BEST intervention?

Help the patient access insurance or financial assistance programs

A community lacks access to housing and food. What type of intervention is needed?

Address social determinants of health

A healthcare organization has complicated forms and navigation. What should be improved?

Simplify processes and navigation

A provider is giving too much complex information at once. What should they do?

Limit information to key points

A provider is unsure if patients understand instructions. What strategy should be used?

Use universal precautions

A provider wants to improve patient understanding. What is the BEST approach?

Use multiple methods (verbal, written, visual)

A provider gives written material that confuses patients. What should they add?

Visual aids or demonstrations

A patient is unsure about their healthcare rights. What should the provider do?

Educate the patient about their rights

A patient is hesitant to speak up about their needs. What should the provider encourage?

Self-advocacy and participation

A provider wants patients to be more involved in care decisions. What should they do?

Encourage patient engagement

A provider wants a patient to manage their condition independently. What should they do?

Teach self-management skills

A policymaker wants to improve community health outcomes. What should they do?

Develop programs to address community needs

A public health campaign is being created. What should be done first?

Engage the community and gather input

A healthcare organization wants to improve outcomes. What is the BEST step?

Evaluate effectiveness and identify gaps

A provider wants to address a health issue. What is the FIRST step?

Assess root causes of the problem

A healthcare system wants to improve patient outcomes. What should it do?

Remove barriers to access

A program wants to improve long-term health. What should it focus on?

Increase use of preventive care

A provider wants to help a patient become more independent. What should they do?

Support self-advocacy and skill-building

A provider wants to improve communication with patients. What should they do?

Use clear, simple, and direct communication