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What is the third barrier to good communication in addition to preoccupation and not listening?
prejudging
On the first visit, each patient must complete what form along with the registration form?
a health history form
What is the dental specialty that deals with the movement of teeth and the correction of molocclusions?
orthodontics
What is the dental specialty that deals with the gingival, surrounding tissue, and bone?
periodontics
What is the main concern of the dental public health?
preventing and controlling dental diseases, and promoting dental health through organized community efforts
What is the best way to ensure that a patient will arrive for his or her dental appointment?
confirm the patient’s appointment
What is the regularly scheduled time for emergencies callerd?
buffer period
What are the prime appointments in the scheduling day?
first and last appointments of the day
If an appointment book has 6 time slots per hour, how much time does each unit represent?
10 minutes
Staff meetings, holidays, dentist, and staff vacations, and starting and closing times are all components of what?
matrix
What is the correct sequence for a patients appointments?
initial exam, diagnosis, and treatment plan, consultation, scheduling appointments
Take home pay is the amount for which a check is written after all deductions (taxes) have been taken out. What is this called?
net pay
How is FICA commonly described?
social security
Which of the following records is considered a vital record?
patient’s clinical chart
WHich tooth numbering system uses a 1-32 numeric system for the permanent dentition and an A-Z letter system for the primary teeth?
universal system
How many teeth are present in the primary dentition?
20
The crown cementation appointment is usually scheduled how long after the crown preparation appointment?
two weeks
What is the system in which all of the dental practice costs are organized, verified, categorized, and paid?
accounts payable
If a new patient calls and asks the price to restore his or her complete mouth, what should the business assistant do?
ask the patient to come in for an exam and consultation
If a treatment plan shows an MOD restoration on tooth #3, which procedure needs to be performed?
three surface restoration on a maxillary molar
If a treatment plan shows a PFM crown on tooth #30, which procedure needs to be performed?
a porcelain to metal crown on a mandibular molar
When completing a deposit split, the total amount on the slip should agree with which column on the day sheet?
payments
What are the total charges for dental treatment rendered on a given day called?
patient balances