emotional intelligence
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9 Terms
emotional intelligence
your ability to recognize & understand emotions in yourself & others, and your ability to use this awareness to manage your behavior and relationships
founder of emotional intelligence
daniel goldman
four quadrants of emotional intelligence
self-awareness, self-management, social awareness, relationship management
the golden circle
why —> how —> what
intelligence quotient (IQ)
intellectual expertise - what you bring to work
emotional quotient (EQ)
uses emotions to think & enhance our reasoning, how you make the most of your expertise & personality
emotional intelligence development
emotions —> thoughts —> behavior —> performance
maslow’s learning process
unconscious incompetence —> conscious incompetence —> conscious competence —> unconscious competence
Note 
Flashcards (100)