m3 types of communication barriers

ENVIRONMENTAL BARRIERS

Presence of a clerk or technician between patient & pharmacist

ENVIRONMENTAL BARRIERS

Noisy Pharmacy Areas

ENVIRONMENTAL BARRIERS

Height of the Rx counter separating the pharmacist & the patient

PERSONAL BARRIERS

Cross cultural factors

PERSONAL BARRIERS

Transfer of problems to another person

PERSONAL BARRIERS

Internal conversation/ internal monologue

PERSONAL BARRIERS

Fear or anxiety

PERSONAL BARRIERS

Lack of confidence in personal communication

PATIENT BARRIERS

Perceived enough information on medicine’s label

PATIENT BARRIERS

Perception of their medical condition

PATIENT BARRIERS

Perception that health care system is impersonal

PATIENT BARRIERS

Not want to talk with them

PATIENT BARRIERS

Not being knowledgeable

ADMINISTRATIVE AND FINANCIAL BARRIERS

Counseling services not a priority →expensive

ADMINISTRATIVE AND FINANCIAL BARRIERS

Policies that discourage pharmacist-patient interaction

TIME BARRIERS

Assess nonverbal messages for assurance of a well-timed communication

TIME BARRIERS

Make efficient use of time (use patient information leaflet)

TIME BARRIERS

Choose best time for both parties to talk