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69 Terms

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A/C

Aircraft

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ABA

Able-Bodied Assistant

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AFT

Rear Portion of the aircraft

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APU

Auxiliary Power Unit

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ATC

Air Traffic Control

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AED

automated external defibrillator

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CAPT

Captain

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CISM

Critical Incident Stress Management

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CRO

Crew Resource Management

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CRS

Chid Restrain System

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CS&S

Customer Support and Services

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CSA

Customer Service Agent

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CSS

Customer Service Supervisor

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CWA

Crew Web Access

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D/H

Deadhead

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DOT

Department of Transportation

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EAP

Employee Assistance Program

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EMK

Emergency Medical Kit

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ETA

Estimated Time of Arrival

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ETD

Estimated Time of Departure

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F/A

Flight Attendant

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FAA

Federal Aviation Administration

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FAM

Federal Air Marshal

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FAR

Federal Aviation Regulation

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FFDO

Federal Flight Deck Officer

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FAK

First Aid Kit

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F/O

First Officer

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FTR

Failure to Report

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FWD

Forward

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GSC

Ground Security Coordinator

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HAZMAT

Hazardous Materials

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HAZCOM

Hazard Communication

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HHD

Hand-Held Device

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Inop

Inoperative

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IR

Irregularity Report

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ISC

Inflight SEcurity Coordinator

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LAV

Lavatory

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LEO

Law Enforcement Officer

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LRBL

Least Risk Bomb Location

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MBL

Might Be Late

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MX

Maintenance

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N/S

No Show

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NRSA

Non-Revenue Space Available

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OE

Operating Experience

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OHB

Overhead Bin

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Ops Agent

Operations Agent

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OWWE

Overwing Window Exit

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PA

Public Announcement

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P.A.W.S.

Pets are Welcome on Southwest

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PAX (PX)

Passenger

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PED

Portable Electronic Device

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PIC

Pilot in Command

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POB

Portable Oxygen Bottle

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POS

Positively Outrageous Service

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PBE/Smoke Hood

Protective Breathing Equipment

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Provo

Provisioning

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PSU

Passenger Service Unit

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PTK

Passenger Transfer Kit

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RT (R/T)

Recurrent Training

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Ramper

Ramp Agent

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RBF

Read Before Fly

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RON

Remain Overnight

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TSA

Transportation Security Administration

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TWU

Transport Workers Union

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UM

Unaccompanied Minors

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UTC

Unavailable to Contact

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YT

Young Traveler

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WN

Southwest Airlines

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WX

Weather