good customer services 3.4

defintion of customer services

The assistance and support provided by a company to its customers before, during, and after purchasing products or services, aimed at enhancing customer satisfaction and loyalty.

what is good cstomer service

Good customer service involves prompt, helpful, and courteous interactions that prioritize the needs and satisfaction of customers, ensuring a positive overall experience.

what are the methods of good service

Methods of good service include effective communication, active listening, personalized interactions, timely responses, and problem-solving to meet customer needs.

defintion of customer engagement

The practices and strategies a company uses to connect with its customers, fostering loyalty and encouraging ongoing interaction.

post sales service defintion

Post sales service refers to the support and assistance provided to customers after they have made a purchase, ensuring satisfaction and addressing any issues that may arise.

premises defintion

Premises refer to the physical or virtual environment where business transactions occur and customer interactions take place. It encompasses the layout, design, and overall atmosphere that can influence customer experience.

what does post sale services include

It includes customer support, product returns, maintenance, and feedback collection to enhance customer satisfaction.

how do hotels mantain their premisis to keep their customers happy

Hotels maintain their premises by implementing regular cleaning schedules, conducting maintenance checks, updating decor, and ensuring amenities are in top condition to enhance overall guest satisfaction.

how shops mantain their premisis to keep customers happy

Shops maintain their premises by ensuring cleanliness, organizing product displays, conducting regular maintenance, and creating a welcoming atmosphere to enhance customer satisfaction.

how to resturant mantain their premises to keep their customers happy

Restaurants maintain their premises by ensuring cleanliness, adhering to food safety standards, regularly inspecting equipment, and providing a comfortable dining environment to enhance customer satisfaction.

what are the different method of payment

Different methods of payment include cash, credit and debit cards, mobile payments, electronic transfers, and gift cards, allowing customers to choose their preferred way to settle transactions.

hwo do you mange customers expectations

Managing customer expectations involves clear communication, setting realistic service standards, providing consistent experiences, and actively seeking feedback to ensure satisfaction.

what are the benefits of good customer service

Good customer service enhances customer loyalty, increases satisfaction, drives repeat business, and fosters positive word-of-mouth, ultimately improving a restaurant's reputation and profitability.

drawbacks of good customer service

Drawbacks of good customer service can include high operational costs, potential for unrealistic customer expectations, and the challenge of managing difficult customers, which may impact staff morale and efficiency.

customer satisfaction defintion

Customer satisfaction is the measure of how products and services meet or exceed customer expectations, influencing their loyalty and future purchasing decisions.

customer loyalty meaning

Customer loyalty refers to the likelihood of customers continuing to do business with a brand or company, stemming from positive experiences and satisfaction with products or services.

what are the dangers of poor customer services

Poor customer service can lead to customer dissatisfaction, negative reviews, loss of repeat business, and damage to a brand's reputation.

effects of poor customer service

Poor customer service can result in decreased customer satisfaction, declining sales, and a tarnished brand reputation.

word of mouth meaning

Word of mouth refers to the process of consumers sharing their experiences and opinions about products or services with others, often influencing potential customers' decisions.

how can ict help businesses offer good customer service

ICT can enhance customer service by streamlining communication, providing data analytics for understanding customer needs, and enabling efficient support channels like live chat and social media interactions.

information and communications technology defintion

e commerce defintion

E-commerce refers to the buying and selling of goods and services over the internet, facilitating online transactions between businesses and consumers.

m commerce defintion

M-commerce, or mobile commerce, is the buying and selling of goods and services through mobile devices, enabling transactions via smartphones and tablets.

global markets defintion

Global markets refer to the interconnected economies of nations that facilitate international trade and commerce. They enable businesses to access customers and suppliers across borders, enhancing competition and diversity in goods and services.

social media defintion

Social media refers to online platforms and tools that facilitate the creation and sharing of content, enabling users to interact and communicate with each other.

data anlaysis meaning

Data analysis refers to the process of systematically applying statistical and logical techniques to evaluate, interpret, and draw conclusions from data. It helps organizations make informed decisions based on insights derived from data sets.

what advantages to both m and e commerce offer to customers

Both m-commerce and e-commerce offer customers convenience, a wider range of products, and the ability to shop anytime and anywhere. They enhance the shopping experience through personalized recommendations and seamless transaction processes.