Data foundation practice

A CMDB Architect intends to build a CMDB using CSDM guidance. Which CMDB tables will the architect use to build the CSDM sell/consume domain?

Business Service Offering, Business Service

A CMDB Administrator would like to minimize stale CIs in the CMDB. Which CMDB Health Dashboard scorecard displays this information?

Correctness

A CMDB Data Owner has requested better insights on the different data sources that make up the CMDB data set. The Platform Owner knows that the new Service Graph Connector Central plugin is just what is needed. After installing the plugin, what workspace will have the new Service Graph Connector Central tab available?

CMDB Workspace

A Configuration Manager needs to enable a CMDB Data Manager policy to remove records from a CI Class while retaining the ability to restore them within a specified period. Which policy type should the Configuration Manager create?

Archive

A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way to manage this task?

The de-duplication dashboard on the CMDB workspace

A Business Relationship Manager in an organization wants to implement Service Portfolio Management (SPM) and to present offerings to business consumers. Which CSDM Domain does this align with?

Service Consumption (Sell/Consume)

A Service Owner needs to view related items, such as Active Incidents and Planned Changes, directly on the home node of the Unified Map. Which work area would allow the Service Owner to meet this goal?

Contextual side panel

Which are CMDB Data Manager end of life policy types? [Select 2 choices]

Retire; Archive

A CMDB Administrator wants to leverage the CMDB Data Foundations Dashboard. What are benefits of using this application? [Select 2 choices]

Checks that important data is valid and properly configured; Provides playbooks to assist in the remediation of potential risks

A CMDB Configuration Manager intends to implement CMDB Data Manager delete and archive policies for all server records in the New York datacenter. In which lifecycle state would servers be affected by these new policies?

End of Life - Retired

A Configuration Manager wants to explore ServiceNow CMDB 360 saved queries to see if the reports can assist with managing of CMDB data. What insights are gained from CMDB 360 queries? [Select 2 choices]

Gaps in attribute data from different data sources; Different attribute values from different data sources

The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE). In which area of the CMDB Workspace can they locate these de-duplication tasks?

Important actions tile under the Home tab.

An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware Cls. These attributes are not updated by automated discovery tools. What method ensures these attributes are accurately maintained for all CIs?

Use a scheduled data import to update the attributes from an external source

A Manager needs information on how to correctly establish relationships between Infrastructure Cls, Technology Management Offerings (Technical Service Offerings), and Application Services within the CMDB. Which CSDM domain would provide this information?

Service Delivery (Manage Technical Services).

A CMDB Administrator uses the CMDB Data Foundations Dashboard to gain insights into the CMDB. The results display low scores for several metrics. Which actions can the CMDB Administrator take to improve the CMDB Health? [Select 2 choices]

Use the Remediation Playbooks linked beside each metric; Focus on metric(s) with Critical and High priorities

A CMDB Administrator needs the fastest time to value solution for effectively ingesting, managing, and maintaining Cls and relationships. Which management tool will accomplish this to import Windows computer data from SCCM?

SCCM Service Graph Connector

An organization is updating the CMDB to include new asset types like loT devices. Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filter to ensure accurate display in ITSM processes. Which roles are needed to add or remove classes? [Select 2 choices]

ersonalize_dictionary; n_cmdb_admin.

A Configuration Management team wants to confirm that all servers in the CMDB are correctly associated with their location. Which CMDB Data Manager policy type does the team create?

Attestation

An Asset Manager wants to ensure that Asset records and Cl records are kept synchronized automatically. How does the Manager do this? [Select 2 choices]

Ensure one-to-one physical mapping between Asset and CI; Ensure that the business rule to update Asset fields on change on the CI table is active

User endpoint devices are imported into the CMDB and populate the 'Assigned to' [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the 'Assigned to' field on the related Asset. What action does a Configuration Analyst take to achieve this in an automated way?

Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to' value between the asset and associated CI

A retail organization needs to ensure that incidents affecting customer-facing services are resolved quickly to reduce potential revenue loss. Which CSDM attribute is used to prioritize these services?

Business Criticality in the Service Offering.

The Change Management team in an organization wants to implement a Change across multiple Cls at the same time. Which field on the Change Request form needs to be populated with a dynamic Cl group?

Configuration Item

A company wants to track regulatory compliance. ServiceNow has an artifact type called an information object as part of the CSDM framework. What is the purpose of an information object?

It describes the logical data to the Business Applications.

Where can an administrator perform Natural Language Queries (NLQ)?

MDB Workspace

A CMDB Administrator is working in the CI Class Manager on the Basic Info tab. How can the class be set as a Principal Class?

Check the Principal Class check box

A Configuration Manager is implementing end to end service modeling and wants to get help on status and playbooks for improving the quality. What does the Configuration Manager reference to obtain guidance?

SDM Data Foundation Dashboard

The Incident Process Owner asks which classes of CSDM are used on the Incident form. Which classes are appropriate? [Select 2 choices]

Service Offering; Application Service

A CMDB Administrator needs to configure a new application identification rule that considers the potential for the same application installed more than once on the same server. Which is the best choice of a criterion attribute?

Configuration File Path

Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?

Saved queries window on the CMDB 360 tab

A CMDB CI Class Owner responsible for the Windows Servers needs to manage the Windows Server class. Which CI Class Manager feature will help the CI Class Owner streamline this task?

Pinned Classes

A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM life cycle status fields. Which table can be modified?

Life Cycle Mapping [life_cycle_mapping].

CMDB Administrator needs to prevent duplicate CI creation from import sets that load data into the CMDB from vendor shipment files containing CI information. How can the Administrator do this?

Set the system property to utilize the IRE within transform maps

A CMDB Administrator notices that Cls do not have a support group. How can the support group be automatically populated and maintained on the CI record?

Technology Management Service Offering (Technical Service Offering)

Where does a user with the appropriate role(s) review and manage the generated tasks after configuring CMDB Data Manager policies?

CMDB Workspace > My Work tab

A global enterprise integrates data from multiple discovery sources such as ServiceNow Discovery, SCCM, AWS, and manual uploads to populate its CMDB. However, each discovery source categorizes the same Cls differently, leading to duplicate records and inconsistencies across the system. As a result, the CMDB team is struggling with data accuracy and standardization. What actions does the CMDB team take to resolve the issue? [Select 2 choices]

Use CI Class Manager to establish standardized CI classes and attributes across all discovery sources; Implement and use identification and reconciliation rules to avoid duplicates and standardize CI classification

A Configuration Manager working in the CMDB Workspace wants to see how Cls are connected to each other. Which tool can be used?

Unified Map

A CMDB team has noticed that some hardware Cls are missing the serial number information, making it difficult to maintain data accuracy. The team needs a structured approach to identify and address these gaps. Which accomplishes this task?

CMDB Data Foundation Playbook

A ServiceNow Administrator wants to implement Service Graph Connectors to provide integrations to many third-party solutions that the company wants integrated into the CMDB. Which categories of connectors are available to the Administrator? [Select 2 choices]

Cloud; Observability

Using CI Class Manager, the Tomcat identification rule has the following criterion attributes configured: Class Install Directory. Which identifier entry configuration option must be checked to attempt a match using the Application identification rule if no match is found using the Tomcat identification rule?

Allow fallback to parent's rules

A Configuration Management team needs to prevent duplicate server records to avoid confusion among users. Server records are identified when they are processed via the Identification and Reconciliation Engine (IRE) using the configured identification rules. Where would these rules be configured?

MDB CI Class Manager

The CMDB Administrator has been asked to establish Configuration Management with a functional CMDB. Which factor is most critical for successfully operationalizing the CMDB in ServiceNow?

Establishing clear governance and continuously monitoring CMDB health

A Configuration Management Process Owner needs to configure Data Manager for policy tasks to be correctly assigned and aligned with the group attribute assigned to a class in CI Class Manager. Which is the recommended field to be used for a policy task assignment?

Support group.

A CMDB CI Class Owner has been asked to change the icon for the UNIX Server class. Which CI Class Manager tab can the owner use to change the icon for the class?

Basic Info

An organization is using CMDB Query Builder to find all application services with a database that has incidents and all infrastructure in those application services. Which steps does the organization take to build this query? [Select 2 choices]

Use a Service Mapping Query to include non-CMDB tables like the Incident table; Use a CMDB Query to include application services and their related infrastructure.

A CMDB Administrator has installed a Service Graph Connector (SGC), and then made customizations to the mappings. Which is a consequence of this action?

The customized mappings are not supported by ServiceNow, and the customer is responsible for supporting their own customized SGC.

Which ServiceNow solutions automatically create relationships between CI Applications that are part of an Application Service? [Select 2 choices]

Service Mapping; Discovery.

A Configuration Manager responsible for a specific region wants to use the CMDB Health Dashboard to improve the data quality of the CMDB for that region. The Configuration Manager only sees the overall score and grouped by CI Class. How can the Configuration Manager get a score for regionally relevant Cls?

Create CMDB groups with type, health, by region

The CMDB Administrator group seeks to filter specific CI classes that display on the CMDB Health Dashboard. This ensures that only relevant data is displayed, excluding items that are not ready for management. Which feature can the group utilize to achieve this goal?

Health Inclusion Rules

Which shows the most complete list of policy types that are provided by the CMDB Data Manager?

Retire, Archive, Attestation, Certification, and Delete

A CMDB Administrator wants to leverage dynamic reconciliation rules. Which feature must be enabled?

CMDB 360/Multisource CMDB

How is the CMDB aligned to business processes? [Select 2 choices]

Enhances decision-making and operational efficiency across the organization; Provides a centralized view of configuration items and their relationships.

A Configuration Manager needs to ingest third-party Cls into the CMDB. Which method minimizes the risk of technical debt?

Service Graph Connector

What is the relationship between an application and a server?

Application > Runs on::Runs > Server

How does a CMDB Administrator use the ServiceNow Platform to ensure the data quality associated with Cls in the CMDВ?

CMDB Workspace

The ITSM Manager wants to use Technology Management Offerings (Technical Service Offerings) to populate the support group of associated Cls. What CSDM stage would this be completed in?

Walk

A Configuration Manager is reviewing the life cycle of Cls to ensure data accuracy, consistency, and relevance. The manager reviews the legacy status values and their equivalent CSDM life cycle stage and life cycle stage status values. Where are these reviewed?

Life cycle mappings.

A CMDB Administrator is using the Duplicate CI Remediator to address a de-duplication task. On the first tab of the wizard, the Main Cl is selected. Which attributes are used to identify the Main CI? [Select 2 choices]

Oldest Created; Most Related Items.

A CMDB Administrator wants to use the CMDB and CSDM Data Foundations Dashboard. Where can the Administrator obtain the dashboard?

It is a free application on the ServiceNow Store.

A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage low. What is the recommended process from the associated playbook to correct this issue?

Review both locations, update Cls with the correct location and delete the duplicate location

A CMDB Manager wants to start adding CSDM design and planning (design) domain components into the CMDB. Who is involved in this exercise? [Select 2 choices]

Application Owner; Enterprise Architect

------------------------------------------------------------------------------------------------------------ A CMDB Administrator is beginning the journey of populating the CMDB and needs to verify that any data which is no longer useful/applicable is removed. Which governance management tool will accomplish this?

CMDB Data Manager

What types of policies can be created within CMDB Data Manager? [Select 2 choices]

Archive; Retire

A CMDB Administrator wants to educate the team on the various actions that can be performed within the CMDB Workspace. What actions can be initiated from the CMDB Workspace? [Select 2 choices]

Execute ServiceNow Discovery; Remediate duplicate CI records

A CMDB Administrator changes the query for the SCCM Service Graph Connector. What is the impact of this change?

Any updates for the SCCM Service Graph Connector will be skipped during the upgrade.

A CSDM Data Manager needs metrics on the alignment of product models, locations, and business units with best practices. Which tab in the CSDM Data Foundations Dashboard provides this information?

Foundation

User endpoint devices are imported into the CMDB and populate the 'Assigned to' [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the 'Assigned to' field on the related Asset. What action does a Configuration Analyst take to achieve this in an automated way?

Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to' value between the asset and associated CI

A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way to manage this task?

The de-duplication dashboard on the CMDB workspace

A CMDB Administrator wants to ensure all short-lived Cls that have not been discovered in the past week are removed. After retiring the CI records, which recommended action does the CMDB Administrator take?

Create a delete policy

A CMDB Administrator group aims to establish a process for receiving task notifications when the Support Group or Managed By Group fields are not populated for operational Linux servers stored in the CMDB. Which ServiceNow modules can be leveraged to configure recommended fields and generate task records in cases where these fields are missing for Linux servers in the CMDB?

CI Class Manager and Health Preferences

A CMDB Administrator is asked to create a query using the CMDB Query Builder that displays all operational Cls belonging to a specific application service. Which steps provide the desired outcome?

1. Add the Application Service and Configuration Item classes to the canvas. 2. Configure the relationship between the classes. 3. Define a filter for the application service name and the operational status of the configuration items. 4. Run the query.

What is the value of using the CMDB in security operations? [Select 2 choices]

Allows security team to assess and remediate an incident; Identifies the IT infrastructure with a vulnerability

A CMDB Administrator needs to set a CI Class as a Principal Class. Which CI Class Manager tab would need to be accessed?

Class Info > Basic Info

Which configuration can be used to allow a lower-priority data source to update records after a specified period of inactivity from the higher-priority source?

Data Refresh Rules

A CMDB Administrator wants to leverage the Staleness metric from the CMDB Health Dashboard - Correctness Scorecard. What is the default duration of this metric?

60 days

The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping. How will these improvements enhance the change management process? [Select 2 choices]

Provides insight into the potential impact of the change; Enables auto population of the assignment group field to dynamically route changes

A CMDB Administrator has a report in ServiceNow that lists all CMDB Services that do not have an owner and wants to use a ServiceNow Playbook. What Governance process play can prevent this from recurring?

Make the field Owned by mandatory

A CMDB Administrator is creating technical documentation for stakeholders, which includes a list of attributes, Identification and Reconciliation Engine (IRE) rules, and suggested relationships for several classes. Which central location does the CMDB Administrator use to collect this information?

CI Class Manager

Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?

Saved queries window on the CMDB 360 tab

A CMDB Configuration Manager sets up the following data filter for a certification policy using CMDB Data Manager. • Table: Server [cmdb_ci_server] • Filter: Operating System | contains | Server OR Operating System | contains | Linux Which operating systems are affected by this policy? [Select 2 choices]

Windows Server 2022 Datacenter; Linux CentOS

A Configuration Manager needs to restrict the number of classes available in a Configuration Item reference field on an incident form. How does the Manager set Principal Classes?

By using the Principal Class check box on the CI Class Manager's 'Basic Info' tab for a Class

A CMDB Administrator is comparing the Unified Map to the Service Mapping map. What are additional capabilities of the Unified Map? [Select 2 choices]

Number of levels displayed on a map can be modified; Map nodes can be filtered based on user preferences

Which default user groups are available when setting up a CMDB Data Manager policy and specifying the task assignment with the Assignment type set to 'User Group Field'? [Select 2 choices]

Managed By Group; Support Group

A CMDB Administrator aims to utilize CSDM life cycle field mappings to better align with CSDM best practices. What is the next step to take after selecting the Enable Life Cycle Sync button?

Resolve any incomplete field mappings identified in the Discrepancy Report

The Configuration Management team finds value in the reports from CMDB 360/Multisource CMDB and wants to use it for all CI data. Which must be true in order for CMDB 360/Multisource CMDB to be able to report on and analyze that data?

The CI data must go through the IRE.

A CMDB Administrator wants to ensure that only relevant Cls from managed classes will be shown on Incident, Problem, and Change records. Which checkbox needs to be checked in the CI Class Manager for the CMDB Administrator to achieve the requested result?

Principal Class

Where can an administrator perform Natural Language Queries (NLQ)?

CMDB Workspace

A Windows server is reclassified from the Server table [cmdb_ci_server] to the Windows Server table [cmdb_ci_win_server] when processed through the Identification and Reconciliation Engine (IRE). Which process occurred?

Class Upgrade

How do CMDB management tools and features within the CMDB governance pillar help organizations manage Cls and improve service delivery? [Select 2 choices]

Gain visibility and control; Enhanced Service Management operations

A Configuration Manager wants to manage manually maintained data attributes of Cls. Which group values are automatically synchronized on Cls using Technology Management Offerings (Technical Service Offerings) and dynamic CI groups? [Select 2 choices]

Change group; Support group

A CSDM Data Manager needs metrics on the alignment of Technology Management Services (Technical Services) and Technology Management Offerings (Technical Service Offerings) with best practices. Which tab in the CSDM Data Foundation Dashboard provides this information?

Walk

A CMDB Administrator is tasked with managing the CMDB and needs to define a new CI class to track a new type of equipment that has not been seen before. Which action adds a new CI class and ensures it integrates properly with the existing CMDB structure?

Create a new CI class directly in the CI Class Manager and configure the table inheritance to ensure it inherits from a relevant parent class

What are the characteristics or functions of ServiceNow IntegrationHub ETL? [Select 2 choices]

Integrates third-party data into the CMDB or into non-CMDB tables; Uses the IRE to process and integrate data

A CMDB Administrator needs to ingest relevant data from Microsoft SCCM into the CMDB. Which ingestion method brings the fastest time to value?

Service Graph Connectors

A CMDB Administrator would like to minimize stale CIs in the CMDB. Which CMDB Health Dashboard scorecard displays this information?

Correctness

A CMDB Administrator utilizing the CMDB Data Foundations Dashboard sees an issue and wants to run a playbook. Which types of documentation can they expect to be provided in a playbook? [Select 2 choices]

Problem Analysis; Problem Overview

A CMDB Administrator knows that the CMDB Data Foundation Dashboard is a resource to monitor and improve data quality. What is a benefit of this dashboard?

Provides key health-related metrics to make decisions

A CMDB Manager uses CMDB 360/Multisource CMDB to maintain and improve CMDB quality. Why would the Manager use CMDB 360/Multisource CMDB?

To identify Cl attributes from multiple data sources

The Configuration Management team wants to confirm that all servers in the CMDB actually exist in the data center. Which CMDB Data Manager policy type would the team create?

Attestation

A CMDB Administrator has a number of similar de-duplication tasks that need to be remediated in bulk. How does the Administrator achieve this?

Create and run a de-duplication template

The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE). In which area of the CMDB Workspace can they locate these de-duplication tasks?

Important actions tile under the Home tab